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Customer Success Executive – Wholesale job at Liquid Intelligent Technologies Zambia
Liquid Intelligent Technologies Zambia
Website :
60 Days Ago
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Vacancy title:
Customer Success Executive – Wholesale

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

Liquid Intelligent Technologies Zambia

Deadline of this Job:
Monday, February 10 2025 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Friday, February 07 2025, Base Salary: Not Disclosed

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Learn more about Liquid Intelligent Technologies Zambia
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JOB DETAILS:
Are you a dynamic individual with a passion for driving business growth? We are seeking a highly motivated and experienced Customer Success Executive – Wholesale to provide operational service support on business tasks related to Liquid Zambia wholesale customers.

Responsibilities:
• Scoping and Pricing of connectivity solutions (IPT, MPLS, Ethernet, colocation, etc.) for Wholesale Customers (MNOs, ISPs, InfraCos, global carriers, etc.)
• Management and Aligning of the wholesale segment sales pipeline with the overall Commercial Business Unit (CBU) departmental sales pipeline.
• Verification of existence of Parent Mater Services Agreements (MSAs) and Service Level Agreements (SLAs) for closed Wholesale Orders including correct referencing.
• Custodian of all sales support documents (Service Orders/SLAs/MSAs etc) for wholesale customers
• CRM (CloudSense/Salesforce) Approval Management of Wholesale Orders.
• Credit-vetting Approval Management of Wholesale Orders
• Tracking Service Delivery (SD) of all Wholesale Orders
• Align Wholesale Business needs with Billing requirements on service suspensions and revenue collections
• Tracking of invoicing of new Wholesale Orders
• Schedule Service Review meetings with Wholesale Customers and action the subsequent meeting outcomes
• Co-ordinate Wholesale Business requirements with Liquid IP Engineering, NOC & Customer Experience initiatives/programmes

Qualifications:
• Bachelor’s degree in engineering, Electronics/Computer Science/Telecoms/Physics (minimum Merit) or a related field. A master’s degree is a plus.
• 2 years proven experience in a similar role focused on Planning, Operation, or Management of a Telecommunications Network, and customer retention.
• Must be a member of EIZ or ICTAZ
• Strong understanding of Wholesale Business operations, sales strategies, customer relationship management, and customer experience best practices.
• Demonstrated experience in supporting an Enterprise Sales Team and managing complex system.
• Excellent project management skills, including the ability to prioritize tasks, manage resources, and deliver results within defined timelines.
• Strong analytical and problem-solving skills, with the ability to gather and interpret data to drive informed decision-making for onboarding, sales generation, and customer retention within the Wholesale segment.
• Exceptional communication and interpersonal skills, with the ability to build relationships, negotiate effectively, and collaborate with diverse stakeholders.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
Applications are invited from suitably qualified candidates to fill the role highlighted above.
Please forward your Application and CV to recruitment.zambia@liquidtelecom.com , clearly indicating the title of the Job applied for, in the subject. Kindly follow the link and complete the form here.
• Closing date for all applications is Monday, 10th February 2025.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Monday, February 10 2025
Duty Station: Lusaka
Posted: 07-02-2025
No of Jobs: 1
Start Publishing: 07-02-2025
Stop Publishing (Put date of 2030): 07-02-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT * FROM icop0_acym_field100μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'92μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1125μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'212μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`373μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'92μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc234μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`429μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid162μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid141μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Customer-Success-Executive-–-Wholesale-job-at-Liquid-Intelligent-Technologies-Zambia-72231'86μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 166μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"380μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES984μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin150μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin131μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`115μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'76μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'144μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 571160μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?152μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?372μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy