Summary
Date Posted: Monday, November 13 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Responsibilities
Desktop Support:
• Oversee Management, Installation and Maintenance of organization Data Centers and ensuring adherence to standards for the Bank’s Primary Data Center and Disaster Recovery site.
• Supervise the Inspection, Repairs, Installation, Modification and routine Maintenance to all critical facility systems.
• Coordinate through Staff or outside Contractor’s preventative maintenance and / or repairs on Data Center Systems.
• Ensure Provision of the Resources, Technologies and Processes required to reduce the overall operating cost of maintaining current Technology through End-User Device Management Solutions.
• Responsible for the Coordination of on-site and remote Technical support to End-Users across the entire Bank and ensuring staff have the right Tools and Peripherals to operate efficiently and effectively.
• Ensure Development, Adherence and maintenance of End-User Policies, Processes and Procedures that promote Productivity and Efficiency.
• Responsible for driving the Technology road map for End-User Device Management and Resourcing.
• Driving of Technology efforts to identify opportunities to improve Productivity across the Company, lower cost, and a continuously improving “End-User” experience.
• Coordinate Research, Design, Deployment, and Test Desktop Hardware and Windows Operating Systems.
• Supervising all activities surrounding all updates of all new Software and Computer Patches as and when they are released in line with the Bank’s Patch Management Policy.
• Address User Service request regarding Hardware, Software and Networking and utilize Remote Access support where applicable.
• Perform Lifecycle Management for Workstations, Operating Systems and Applications.
• Research, Design, Deploy, and test Desktop Hardware and Windows operating systems.
• Conduct Installation, Upgrades and supports the Enterprise Desktop Image.
• Ensure Creation, Updating, Testing and Deployment of Software Packages.
• Assisting in the Selection and Recommendation of Standardized Equipment selection.
• Maintain an up-to-date Inventory of Workstations, Devices and Peripherals.
• Recommending and implementing System and Technology Solutions and Improvements.
• Lead or participate in multiple Projects in accordance with Institutional and Departmental goals.
• Maintains a thorough working knowledge of and adheres to Organization/Project Policies, Processes, Procedures and Regulations.
• Participate in the ongoing maintenance of Computers, Printers and Peripheral Devices.
• Keeps immediate Supervisor well-informed of Activities, Results of efforts, and Problems identified/potential problems and recommends corrective actions to immediate Supervisor.
• Ensure that Computers in the Bank are installed with Standard Image and are configured properly and tuned for optimal Performance.
• Update all new Software and Computer Patches as and when they are released in line with the Bank’s Patch Management Policy.
• Attend to User queries and provide Solutions in timely and adequate manner.
• Ensure Implementation and Compliance to Audit and Legislative requirements.
• Manage and provide Specialist Technical expertise to Information Technology and Business when required.
• Nurture and manage objective working relationships with various Stakeholders including End-Users, Project Staff, Service Providers and Senior Staff members by providing input to the business.

Risk Management:
• Ensure that all risks applicable to your area are identified, assessed, reported and captured in the risk register.
• Identify, monitor and report Key Risk Indicators (KRIs) in your respective unit/department.
• Ensure that you are operating within the given risk appetites and report any breaches promptly.
• Implement and Close all audit recommendations, identified control weaknesses from Risk RCSAs, Consultancy reports or Customer complaints and risk events.
• Ensure you familiarize yourself with and adhere to the Zanaco Enterprise risk management framework and participate in risk management trainings organized by IRM.

Requirements
Qualifications/Experience
Education: Bachelor’s Degree in Computer Science, Computer Engineering or a related field.
Professional: As required by Function
Minimum Experience: 2 years working experience across function technologies.
• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
• Excellent knowledge of Data Center Tier III Standards, Network Switching/Routing concepts, Windows Operating Systems, Active Directory, Virtualization, Cloud Solutions, Backup and Recovery.

Certifications Required: ITIL or COBIT 5 or Windows Certification or CompTIA A+
Certifications Desired: Certified Data Center Associate

Competencies & Personal Attributes
• Excellent communication, presentation and reporting skills.
• Ability to think logically and demonstrate strong analytical and problem-solving skills.
• Highly focused attention to detail.
• Technologically abreast.
• Self-starter and self-motivated,

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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