Summary
Date Posted: Wednesday, August 28 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
To develop and deploy an innovative enterprise business strategy that includes delivering B2B customer solutions, managed services for enterprises, storage solutions, new opportunities in the smart world, and custom services for large and small businesses, with the goal of making the Company the dominant digital services provider.

Key Responsibilities
• Develops and implements plans in support of approved Enterprise Solutions strategies, ensuring an effective method of monitoring related initiatives is deployed as well as providing regular management reports on the plans.
• Builds and maintains long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.
• Aligns operational targets to business strategy with the Corporate Strategy.
• Evaluates and monitors the Enterprises Sales Performance and implement remedial measures to correct the erring KPIs.
• Builds and maintains strategic alliances with key corporate bodies, SMEs, and the Government for business growth & performance.
• Taps industry trends and identifies emerging channels, develops strategies and oversees implementation.
• Manages resources (people, finances, and products), considering local conditions.
• Considers the impact of solutions on other areas of the business, as well as the interdependency of units.
• Drives best practice, continuous improvement, and innovation at the process and procedure level.
• Manages the revenue budget and ensures that the agreed targets are met.
• Monitors costs and determines initiatives to optimize resources.
• Ensures cost-effectiveness by maximizing cost/benefit ratios.
• Ensures that the customer satisfaction index is made in line with corporate strategy.
• Initiates change to continually improve on all aspects of service delivery.
• Supervises team members in the directorate to ensure all its deliverables are being accomplished.
• Drives a culture that guides and directs best practices, fostering an environment of continuous learning, improvement, and cohesiveness.
• Monitors and reviews the performance of team members to ensure that they meet their performance objectives.
• Provides counsel, coaches, and develops staff to achieve set objectives.
• Coordinates and drafts Board papers.
• Identifies and prepares relevant information and data for reporting purposes

Minimum Qualifications and Experience
• Grade 12 Certificate with credits in English and Mathematics and any other three subjects.
• Degree in Business Administration, Marketing, or a related discipline.
• MBA will be desirable.
• Minimum 8 years of working experience preferably in the telecoms/FMCG industry
• Member of the Zambia Institute of Marketing with a valid Practicing Certificate

Skills and Competencies
• Knowledge of Mobile banking
• Leadership & People Management
• Coaching & Counselling
• Team Building
• Good negotiation
• Good project management
• Solid analytical and decision-making
• Excellent verbal and written communication
• Proficient Computer

Work Hours: 8

Experience in Months: 96

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• Interested candidates who meet the above-stipulated qualifications should send their application letters, Curriculum vitae, three traceable referees, and photocopies of relevant certificates to:
• Applications should be received no later than 13th September 2024.

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