Summary
Date Posted: Tuesday, December 12 2023, Base Salary: Not Disclosed

JOB DETAILS:
Our Client a Four-Star Hotel and Safari is seeking to recruit a Food and Beverage Manager
FOOD AND BEVERAGE MANAGER
– Developing and Maintaining Budgets
– Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
– Maintains a positive cost management index for kitchen and restaurant operations.
– Utilizes budgets to understand financial objectives.
– Leading Food and Beverage Team
– Manages the Food and Beverage departments (not catering sales).
– Supervises and manages employees. Manages all day-to-day operations.
– Understands employee positions well enough to perform duties in employees’ absence.
– Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
– Oversees all culinary, restaurant, beverage and room service operations.
– Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
– Provides excellent customer service to all employees.
– Responds quickly and proactively to employee’s concerns.
– Provides a learning atmosphere with a focus on continuous improvement.
– Provides proactive coaching and counseling to team members.
– Encourages and builds mutual trust, respect, and cooperation among team members.
– Monitors and maintains the productivity level of employees.
– Develops specific goals and plans to prioritize, organize, and accomplish work.
– Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
– Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
– Ensuring Exceptional Customer Service
– Provides excellent customer service.
– Responds quickly and proactively to guest’s concerns.
– Understands the brand’s service culture.
– Drives alignment of all employees, team leaders and managers to the brand’s service culture.
– Sets service expectations for all guests internally and externally.
– Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
– Verifies all banquet functions are up to standard and exceed guest’s expectations.
– Provides services that are above and beyond for customer satisfaction and retention.
– Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
– Serves as a role model to demonstrate appropriate behaviors.
– Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
– Managing and Conducting Human Resource Activities
– Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
– Conducts performance reviews in a timely manner.
– Promotes both Guarantee of Fair Treatment and Open-Door policies.
– Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
– Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
– Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities
– Complies with all corporate accounting procedures.
– Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
– Analyzes information and evaluates results to choose the best solution and solve problems.
– Drives effective departmental communication and information systems through logs, department meetings and property meetings.
– Perform other reasonable job duties as requested by Supervisors.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Qualified candidates can send their latest updated CVs to harrietcarestarservice@gmail.com  and mbuwacarestarservices@gmail.com 

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