Summary
Date Posted: Tuesday, January 23 2024, Base Salary: Not Disclosed

JOB DETAILS:
Responsibilities
• Provide first point of IT Support contact for all staff.
• Installing and configuring computer hardware operating systems and applications.
• Assisting staff or clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.
• Troubleshoot technical issues to resolution and/or escalate to supplier or partner organization as required.
• Log all incidents and service requests in Company designated Help desk system.
• Manage Help desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
• Ensure system and data security is maintained at a high standard, ensuring the integrity of the Company network is not compromised.
• Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.
• Provide technical assistance to project teams and undertake technical project roles when required, supporting the roll-out of new applications and solutions.
• Full Knowledge industry standard computer graphics software (Adobe Creative suite / CorelDRAW Graphics) will be an added advantage.
• Full knowledge of Server administration and hands on software and Hardware Maintenance

Qualifications
• Grade 12 Full Certificate
• Certification in Computer Graphics (Adobe Creative Suite) will be an added advantage
• Diploma or Degree in Information Technology or related field
• 2-3Years Experience.
• Valid Drivers License

Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

Job application procedure
• Interested Candidate to send their CV’s to jobs@tsapo.com.zm 
• Deadline is 31st January, 2024.

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