Summary
Date Posted: Monday, March 18 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
To provide operational and strategic support to all Customer Value Management (CVM) activities. Support the end-to-end Customer Lifecycle/Value Management, New product and campaign development, campaign performance management, campaign quality assurance, Systems and Operations.

Core Responsibilities Are:
• Develop Customer Value Management strategies and ensure timely implementation.
• Prepare comprehensive Product notes and Financial Business.
• Define and brief reporting requirements to the CVM campaign programmer team and monitor KPIs for all campaigns.
• Ensure that all CRM System campaigns are set up as prescribed in the product concept note.
• Perform in-depth post launch analysis on campaign effectiveness on A/B tests and set up framework for business recommendation. Be the main leads for Customer Life Cycle Marketing (CLM) campaign performance reporting and analysis.
• Develop report dashboards for daily/weekly/monthly campaign performance tracking.
• Provide business administrative support for the team on CRM application UNICA/AVAYA.
• Ensure all BTL communication adheres to policy and regulatory standards.
• Manage and monitor all Business Systems Communication.
• Support and guide the in-house campaign management team and external vendors to enhance campaign management tools

Requirements
Educational Qualifications & Functional / Technical Skills
• A recognized University degree in Marketing, Economics, Finance or equivalent discipline.
• Strong analytics skills.
• Experience in a telecommunication environment will be an added advantage.
• Proficient in Analytics, Research Methods, and SQL Data Mining.
Relevant Experience:
• Minimum of 5 years working experience in CVM operations and campaign management.
• Extensive campaign analysis and reporting experience in a complex environment.

Competencies Required For The Post
• Result orientated.
• Focused on achieving business success and strong relationship management.
• Proactive and displaying Entrepreneurial Spirit.
• Ability to work under pressure.
• Excellent communication skills and stakeholder management.
• Strong commercial acumen and customer focus.
• Must be a member of the Zambia Institute of Marketing.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 60

Level of Education:

Job application procedure
• Suitable candidates are requested to apply by sending through their CV’s to jobs@zm.airtel.com ..
• CLOSING DATE
• The closing date for receiving applications is Friday, 22nd March 2024.
• Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.
• Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

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