Summary
Date Posted: Friday, February 23 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Title: Manager – IT Services Management
Responsibilities include:
• Manages and maintains the IT Service Catalogue;
• Maintains and monitors the service level and operation level agreements;
• Enforces vendor KPIs, OLAS and SLAS;
• Coordinates the regular review and reporting of IT Service and Vendor Performance based on KPIs, OLAS and SLAS;
• Manages the development and take ownership of Contingency, Business Continuity and Disaster Recovery plans and procedures including backup and restore processes and procedures;
• Manages the annual business continuity and disaster recovery test plan;
• Be part of the change management process and assess the Business Continuity implications of proposed technological and coordination any revisions to existing business continuity plans and procedures necessitated by such changes;
• Take ownership of the IT Risk Management process;
• Coordinates the periodic awareness and orientation of IT Staff, 3rd parties, vendors and the business on IT KPIs, OLAs and SLAs.

Candidate Requirements:
• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• BS in Computer Science, Information Management / IT related fields;
• Certified Information Systems Auditor (CISA) and/or Certified Information Security Manager (CISM) an advantage;
• 2-3 years progressive experience in service level management/operations;
• 1 year experience in business continuity or IT Risk management operations added advantage;
• Must be a member of ICTAZ.

Key Functional Competencies:
· Computer & Information Technology Appreciation
· Performance Improvement
· Scope Planning, Organising and managing
· Problem Solving
· Quality Assurance
· Stakeholder Relations Management

Work Hours: 8

Experience in Months: 24

Level of Education: Professional Certificate

Job application procedure
Women are strongly encouraged to apply.
• Candidates are mandated to answer the below on their cover page to the hiring Manager.
• Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)
• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion
• Hand delivered applications will not be accepted
• Note: that only shortlisted candidates will be contacted
• Interested and qualified? Click here to apply

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