Summary
Date Posted: Wednesday, January 22 2025, Base Salary: Not Disclosed

JOB DETAILS:
At MTN Mobile Money Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.
Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.

Job Title: Manager Merchant Acquisition
The key responsibilities for this role include but not limited to the following:
• Managing the MoMo payments roadmap for the informal segment (Group and Local FINCO).
• Overseeing relationships with internal partners and third parties to scale the Informal Merchants growth opportunity.
• Designing end-to-end informal Merchant value propositions to meet target customer expectations.
• Collaborating with internal and external stakeholders to deliver campaigns and promotions for business growth.
• Delivering key processes (e.g., onboarding, liquidation) to scale the informal merchant base as per targets and SLAs.
• Resolving Informal Merchant complaints by liaising with customer-facing teams and establishing continuous improvement frameworks.
• Monitoring the performance of existing products with internal stakeholders to ensure cost-effectiveness, healthy margins, and profitability.
• Design of effective key process Informal Merchant ecosystem to deliver quality, efficiency within set standards and SLAs
• Monitor performance of Informal Merchants; Value, Volume, Revenues
• Utilizing data-driven insights to develop product, sector, and short-to-medium-term plans.
• Driving the alignment of product offerings to market demands to maximize uptake and profitability.
• Ensuring that all processes and initiatives align with business objectives and support sustainable growth.

Candidate Requirements
• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must.
• Bachelor’s degree in business administration or related field.
• At least 3 years’ experience in Sales, Marketing, Customer experience or related business function
• Proficient with MS Office application especially Excel and Power Point
• Prior experience in the Payment system organization will be an added advantage

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
Women are strongly encouraged to apply
Candidates are mandated to answer the below on their cover page to the hiring Manager.
Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)
• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion
Hand delivered or posted applications will not be accepted and the closing date for accepting applications is 29th January 2025
Note: that only shortlisted candidates will be contacted.

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