Summary
Date Posted: Monday, March 03 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Offered:
• Business Developer (Multiple spots) 3500-5000ZWM/month + Commission
• Customer Support Service (Multiple spots) 3500-5000ZWM/month

About Us
• Amanbo is an innovative internet service provider established in 2009 with its headquarters located in Shenzhen. The core team has been engaged in Sino-African trade for 20 years and has devoted 11 years to the research, construction, and promotion of the African cross-border e-commerce platform, expanding its reach into Central Asia, West Asia, and Southeast Asian countries. The flagship Amanbo OSO (Online+Social+Offline) full channel digital marketing solution provides a comprehensive B2B2C digital solution chain. This integration of digital platforms with full-process services effectively addresses various shortages in the e-commerce establishment within emerging markets.
• Email: zm@amanbo.com
• Interview Process
• Application Submission:Candidates are required to fill out the application form and update their CVs for initial review.
• Online Interview:Candidates who meet the qualification criteria will be notified and scheduled for an online interview.The initial online interview will be conducted to assess the candidate’s qualifications, skills, and suitability for the role.
• In-Person Interview: Candidates who pass the online interview stage will be contacted to arrange an in-person interview. We will communicate the results and further instructions through email and phone calls.

*1. Position Description: Business Developer (Multiple spots)

• Market Analysis and Strategy Development: Conduct thorough market research to identify potential business opportunities, understand the competitive landscape, and develop targeted strategies to engage B2B clients.
Identification of Potential Customer: Identify and pursue strategic partnerships with wholesaler, suppliers, and manufacturers to broaden your market.
Customer Relationship Management: Develop and maintain relationships with key business clients to ensure their needs are met and to encourage repeat business and referrals.
Sales and Marketing Alignment: Work closely with the local sales teams to ensure coherent strategies that drive platform adoption and user engagement. This could involve promotional campaigns, exclusive deals for first-time users, or loyalty programs for recurring customers.
Feedback Loop: Establish mechanisms for gathering and analyzing customer feedback to continuously improve the platform and service offerings.
Performance Metrics: Track key performance indicators (KPIs) related to business development activities to apply success and inform strategic decisions.

Qualifications:
Experience: Proven 3-5 years experience in international trade, e-commerce, sales, or wholesale, especially within the B2B sector or cross border e-commerce. Experience with digital platforms is a major plus.
Educational Background: A degree in international trade; business, marketing, economics, or a related field is often preferred.

• Skill Requirements:
Problem-Solving Skills: Ability to quickly identify issues and develop effective solutions.
Learning Skills: Ability to quickly absorb new information, understand new concepts, and apply them in practice and adjusting to new situations and learning from experience.
Analytical Skills: Ability to analyze market data and trends to inform business strategies.
Communication and Negotiation: Strong communication and negotiation skills to establish and maintain profitable partnerships.
Creativity and Innovation: Ability to think creatively to develop unique solutions and opportunities for growth.
Personality Traits: Look for candidates who are proactive, results-driven, and possess the ability to work independently as well as part of a team. Adaptability and resilience are key in a startup environment.
Technological Proficiency: Comfortable using software, analytics tools, and other digital tools necessary for the role.

*2. Position Description: Customer support service (Multiple Spot)
We’re seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a key member of our customer support team, you’ll be responsible for providing exceptional support to our customers via phone, email, and chat. Your goal will be to resolve customer inquiries and issues in a timely, professional, and friendly manner, ensuring a positive customer experience.

*Key Responsibilities:*
– Respond to customer inquiries via phone, email, and chat
– Resolve customer issues and concerns in a timely and professional manner
– Provide accurate and helpful information to customers
– Utilize knowledge base and other resources to resolve customer issues
– Escalate complex issues to senior support team members or management as needed
– Maintain accurate records of customer interactions
– Collaborate with internal teams to resolve customer issues and improve customer experience

*Requirements:*
– Excellent communication and interpersonal skills
– Strong problem-solving and analytical skills
– Ability to work in a fast-paced environment and prioritize multiple tasks
– Proficiency in customer relationship management (CRM) software and other support tools

*Qualifications:*
– Bachelor’s degree in Business Administration, Communications, or a related field
– 1-3years of experience in customer support or a related field
– High school diploma or equivalent required
– Relevant certifications (e.g. customer service certification) are a plus
– Proficiency in Microsoft Office and Google Suite

*Preferred Qualifications:*
– Experience working with CRM software and other customer support tools
– Knowledge of customer support best practices and methodologies
– Experience working in a call center or customer support environment
– Bilingual or multilingual skills are a plus

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• If you’re passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity!
• To apply for this job please visit docs.google.com.

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