Summary
Date Posted: Monday, July 08 2024, Base Salary: Not Disclosed

JOB DETAILS:
1. Store Manager x3
Yalelo is looking for a Store Manager to Manage the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets. He/she will maximize efficient resource utilization to ensure the smooth running of store operations.
Location: The roles will be based in Mokambo, Kipushi and Kalumila.
The Right Fit candidate will:
• Supervise store’s/outlet’s sales performance.
• Communicate sales goals and targets.
• Ensure timely transmission of scheduled sales reports in accordance with organizational standards.
• Lead with service vision to provide the best customer experience for Yalelo customers.
• Maximize efficient resource utilization to ensure the smooth running of store operations.
• Manage in-store service performance in line with Yalelo Values.
• Protect and manages the Yalelo retail brand and reputation.
• Lead the provision of service quality and positive customer satisfaction.
• Establish rapport and cultivates relationships with customers.

The Store Manager Must Have:
• Diploma In Sales and Marketing or relevant qualification (preferred).
Grade 12 Certificate.
• Years’ experience in the desired field with any added preferences such as certifications and affiliations.
• Customer Service Experience.
• Leadership Experience: Experience in similar position is an added advantage.
• Experience in FMCG industry is an added advantage.

2. Store Supervisor x2
Yalelo is looking for a Store Supervisor to supervise the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets. He/she will maximize efficient resource utilization to ensure the smooth running of store operations.
Location: The roles will be based in Mokambo and Kipushi.

The Right Fit candidate will:
• Supervise store’s/outlet’s sales performance.
• Communicate sales goals and targets.
• Ensure timely transmission of scheduled sales reports in accordance with organizational standards.
• Lead with service vision to provide the best customer experience for Yalelo customers.
• Maximize efficient resource utilization to ensure the smooth running of store operations.
• Manage in-store service performance in line with Yalelo Values.
• Protect and manages the Yalelo retail brand and reputation.
• Lead the provision of service quality and positive customer satisfaction.
• Establish rapport and cultivates relationships with customers.

The Store Supervisor Must Have:
• Diploma In Sales and Marketing or relevant qualification (preferred).
• Grade 12 Certificate.
• Years’ experience in the desired field with any added preferences such as certifications and affiliations.
• Customer Service Experience.
• Leadership Experience: Experience in similar position is an added advantage.
• Experience in FMCG industry is an added advantage.

3. Store Assistant x5
Yalelo is looking for a Store Assistant to assist the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets.
Location: The roles will be based in Lundazi, Chipata, Mokambo, Kipushi and Kalumila.
The Right Fit candidate will:
• Greet and welcome customers to the store in a pleasant manner.
• Assist in displaying products in an easy-to-locate manner.
• Consistently utilises best practice standards in providing customer service in the retail store.
• Assisting customers in locating desired items.
• Informing customers of shop promotions to encourage purchases.
• Performing regular price checks to identify and correct price discrepancies and remain well informed on any store promotions.
• Addresses and resolves customers’ complaints in a professional manner.
• Maintains in-depth product knowledge to provide advice and recommendations as needed.
• Inspects items and products for any damages and spoilage.
• Assists stores staff in monitoring stock inventory.
• Maintain the store area hygiene conditions ensuring compliance with basic PRIDE principles.
• Assists in receiving, processing, and organizing stock and store consumables deliveries accordingly with First In First Out (FIFO) disciplines.

The Store Assistant Must Have:
• Grade 12 Certificate.
• 1 Years’ experience in the desired field.
• Customer Service Experience.
• Experience in FMCG industry is an added advantage.

4. Merchandiser x2
Yalelo is looking for a Store Assistant to assist the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets.
Location: The roles will be based in Lusaka and Mazbuka.
The Right-Fit candidates will:
• Merchandise stock.
• Provide superior customer service.
• Be actively involved in store operations from stock receipt to stock control to housekeeping to customer experience management.
• Bear responsibility for the safe-keeping of company assets.
• Provide custodianship of the cold supply chain for our highly perishable product.
• Maintain accountability for result achievement.
• Ensure HSE guidelines are adhered to, ensuring the safety of customers.
• Communicate all promotional material and keep all branding to high quality.

The Merchandiser Must Have:
• 18+ months’ work experience (preferably in a structured environment).
• Physically fit and able to carry weights in excess of 20kgs.
• Ability to meet and exceed set goals.
• Computer literate with experience of POS terminals (preferred).
• Effective written and verbal communication.
• Welcoming, and responsive to customer needs.
• Analyzing sales, customer relations and forecasting market demand.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• This is a full-time position and the successful candidate must be available to work weekdays and weekends.
• If this, is YOU, we would like to hear from you today!!! Send us your CV to careers@yalelo.com .
• Only shortlisted candidates will be contacted.
• Apply with your CV and application letter (only) to careers@yalelo.com  ; stating which Store Location and Position you are applying for.
• Remember to indicate the job title and location you are applying for in your application subject line.

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