Summary
Date Posted: Thursday, November 02 2023, Base Salary: Not Disclosed

JOB DETAILS:
The Operations Consultant is an independent contractor who provides discreet operations-related assistance to staff involved in the implementation of RTSL project activities in Zambia. In this role, the Operations Consultant assists with the establishment and execution of operating systems and procedures, including general administration, procurement, IT support, and contract management. The Consultant’s duties and deliverables include:

Essential Duties & Deliverables:
Establishment and Management of Systems, Policies and Procedures
• Lead the planning, organization, execution, monitoring and documentation of administrative and operations activities (procurement plans, travel management, safety and security plans, IT, asset management, etc).
• Create relevant standard operating procedures and train staff on all operational processes and procedures.
• In close consultation with the RTSL Global Operations Team, assist with the adaptation and development of administration and operational guidelines, procedures, training and communication materials.
• Serve as a bridge between RTSL Global Operations and Zambia based project team on operational aspects of the project.
• Coordinate logistics and operations for meetings, workshops and trainings with colleagues, partner organizations and government counterparts.

Procurement & Logistics
• Organize all logistics for project workshops and team meetings including identifying venues, securing accommodations, arranging transportation, etc.
• Work with project managers/technical leads in developing and tracking procurement plans for goods and services to share with Global Operations.
• Coordinate routine local market survey(s) for goods and services.
• Carry out supplier checks and vet them against anti-terror or sanction lists.
• Manage operational contracts for Zambia projects.
• Lead sourcing of IT equipment for RTSL staff with technical support from Global Office; work with Global Office for renewal of software licenses and report on IT equipment status and maintain functionality including internet, printers and projectors, as applicable.

Travel Management and Staff Safety
• In coordination with the Director of Global Operations, implement RTSL’s travel and security policies and procedures for staff traveling within Zambia and to Zambia.
• Stay abreast of security developments in the country and communicate travel safety and security alerts to RTSL staff in country and staff traveling to Zambia.
• Manage all domestic and international travel plans and bookings, including assisting staff to obtain travel visas.
• Research and identify vendors for travel within Zambia, such as car service providers, travel agencies, hotels, visa agencies, etc.
• Establish and manage relationships with local travel vendors such as car service providers, hotels, and travel agencies, as needed.
• Track travel readiness of staff including mandatory personal security trainings and immunizations and ensure compliance.
• Develop and update travel and overall safety plans in compliance with RTSL policies and local recommendations.
• Coordinate with RTSL shared services team to ensure administrative support (e.g., travel, workshops, meetings) are effective, efficient and in compliance with RTSL policies.
• Support international staff travel and engagements within Zambia (eg, obtaining transportation, accommodations, sim cards/phone, etc).
• Regularly attend training offered by security partners in the country, stay informed on the evolving security context, and update team members, as needed.

Monitoring and Evaluation
• Provide monthly operation updates/reports to inform Global Operations

Required Experience, Skills and Knowledge:
Experience
• At least five years of experience in roles that involve systems and process management and operational coordination
Skills & abilities
• Proven track record of establishing effective and efficient organizational operations systems
• Resourceful, proactive and with strong problem-solving orientation and capabilities
• Exceptional organizational skills and attention to detail
• Highly effective in working harmoniously with others and across teams
• Outstanding communicator, with strong oral, written, presentation, and interpersonal skills for optimal collaboration
• Able to manage competing priorities and meet deadlines
• Skilled at systems thinking and with navigating change
• Knowledge of and ability to address a range of organizational process issues and to learn quickly
• Comfortable and effective working in a dynamic, fast-paced environment and across cultures

Education:
• Bachelor’s degree in any field, or equivalent experience

Contract Terms:
The consultant contract will be for a duration of 12 months, starting in November 2023, with the possibility for an extension based on satisfactory performance and availability of project funds. During this period, up to 260 days of work are anticipated.
The service fee for this position shall be commensurate with the job requirements, factoring in the candidate’s skills, qualifications and experience. Please include your fee expectation (daily rate) in your cover letter.

Location:
Working remotely from Lusaka, Zambia, with possible travel to program operations regions

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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