Summary
Date Posted: Monday, March 17 2025, Base Salary: Not Disclosed

JOB DETAILS:
Location: Lusaka
Job Purpose:
To manage the design, implementation, operation and continuous improvement of the front and back office systems and processes of the SACCO in order to ensure the effective and efficient utilization and accountability of member contributions and savings.

Key Performance Areas:
KEY RESULT AREA
PRINCIPAL ACCOUNTABILITIES (MAIN DUTIES)
Banking Operations
Manages effectively the daily operations of the Front Office Services Activity (FOSA) and Back Office Services Activities (BOSA) in order to ensure the efficient and effective operations of the SACCO
Business Development
Manages effectively the development and implementation of product offerings to ensure maximization of revenue generating opportunities
Debt Collection
Manages the process of pursuing payments of debts owed by individuals or businesses to the SACCO in order to ensure collection of monies owed to the SACCO
Financial Literacy Programs
Manages the formulation and implementation of financial literacy programs for members of the SACCO in order to promote informed and sound individual financial decision making
Credit Policy
Facilitates the development, implementation and periodic review of Credit Policies in line with stakeholder guidelines to ensure profitable operations of the SACCO
Marketing
Manages the development and implementation of market strategies to promote growth of the SACCO
Membership Recruitment
Manages the process of recruiting members to the SACCO and the maintenance of a database of members in order to facilitate access to benefits and easily retrieval of information
Customer Service and Engagement
Manages effectively with customers/ stakeholders to ensure prompt feedback to queries, reports, contribution and complaints as well as facilitate smooth flow of information to stakeholders
Monitoring and Evaluation
Manages regularly Monitoring and Evaluation of the SACCOS product offerings in order to develop and implement appropriate interventions
Research PlanningManagement
Manages effectively the conduct of research and planning. related to Credit Union and Cooperative operations to generate information, facilitate decision making and achievement of the SACCO set objectives.
Management
Manages effectively, human, financial and other resources in order to attain the objectives of the Department
Performance management
Manage timely development of plans and operationalization of the annual performance systems in order to monitor, evaluate and enhance performance

Qualifications
a) Minimum Primary/Secondary Education:
Full Grade 12/Form 5 Certificate
b) Minimum Vocational/Professional Qualifications:
Bachelor’s Degree in Accountancy, Banking, Finance, Business Administration. or Full ACCA or CIMAMaster’s degree in Finance and Accounting or equivalent will be an added advantage
c) Minimum Relevant Pre-Job Experience:
5 years’ experience with 2 at Senior management level
d) Communication Skills:
i)Written Skills:
Able to write technical and analytical report
ii) Oral Skills:
Able to communicate effectively in English
e) Other Skills/Attributes:
Computer literacyAnalytical skills

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• All application letters with current curriculum vitae (CV) and certified copies of academic/professional qualifications (in PDF and as a single document) should be forwarded not later than 12.00 hours. Friday 28th March 2025. The subject of the email must clearly indicate the position being applied for. Only shortlisted candidates will be communicated to.

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