Summary
Date Posted: Friday, January 17 2025, Base Salary: Not Disclosed

JOB DETAILS:
Main tasks and responsibilities:
1. Reservations Management:
Handle inbound and outbound emails and phone calls from customers to book reservations, answer inquiries, and provide information.
Utilise reservation systems (ResRequest) and databases to accurately record and manage reservations.
Provide excellent customer service, ensuring a positive and memorable experience for all guests.
Communicate effectively with colleagues and other departments within the company.
Assist in the training of Tourism and Revenue Collection Staff in the use of reservations and data management systems.
Assist in the designing of marketing material for the use of promoting KNP to possible clients and partners both locally and internationally.
2. Administration Management:
Provide general administrative support to the department or office, such as filing, photocopying, and data entry.
Assist with the preparation of reports and presentations.
Manage office supplies and equipment.
Coordinate travel arrangements and meetings.
3. Procurement & Stock Management:
Assist with the procurement of office supplies and other necessary materials.
Maintain accurate stock records.
Place orders with suppliers and ensure timely delivery.
Manage departmental petty cash and returns in line with company procedure and policy.
4. Any further reasonable and lawful request made to you by the Tourism Manager or Commercial Manager.

Minimum requirements, capabilities, competencies and experience needed for the job:
A Diploma in either tourism, business or marketing (University Degree preferred).
Prior experience in customer service, hospitality, and general administration preferred.
A social outgoing personality who enjoys working with clients and business partners.
Excellent communication and interpersonal skills, both verbal and written.
Excellent computer skills and proficiency in using reservation software.
Ability to work independently and as part of a team.
Knowledge of online marketing platforms (e.g. Facebook, Instagram, etc.).
Excellent organisational skills and an ability to manage several tasks at one time.
Fluent English (written and spoken).
Good report writing skills.

Greater Kafue Landscape Limited is an Equal Opportunity Employer.
Applicants for this position must have a clean record and traceable references. Candidates must include a day time contact number.
Interested and qualified candidates must submit their CV with a covering letter describing their suitability for the role. All applicants must include at least 2 contactable references, along with certified copies of NRC and relevant Qualifications.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Associate Degree

Job application procedure
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