Summary
Date Posted: Wednesday, January 22 2025, Base Salary: Not Disclosed

JOB DETAILS:
Purpose of the job
• To maintain a customer relationship portfolio of major customers in respect of their business requirements, including maximizing customer sales, service, and profit performance in the Bancassurance businesses.
• This role predominantly focuses on the bancassurance channel and covers Individual Life / Retail within Personal & Private Banking segments. The role requires focus on the following underlying business drivers:
• Number of Customers and Premiums
• Fee and Commission Income
• Costs
• Manage and control.
• Income statement of Bancassurance
• Review Pricing and Product Training
• Revenue optimisation (revenue leakage)
• Segmentation of Insurance Product offering
• Design, implement, and manage Budget / Actual monthly tracking system down to respective acquisition channel.
• Market and competitor research
• Monitor and control.
• Operational Risk

Key Responsibilities
Financial Accountability
• Provide Financial and Sales budgets for the various departments and branches within the Bank and provide weekly/monthly feedback on the performance of the departments/branches against targets set.
• Review actual performance against strategic and financial plans and take appropriate action to assist senior personnel in achieving their objectives.
• Monitor and report on financial performance against agreed budgets.
• Submission of the most recent month-end statements concerning profit performance and comment on performance against financial plans and the performance of the bank branches, Tele sales, and departments against targets set.
Internal Processes
• Review the sales onboarding processes to have all Bancassurance products embedded at the point of sale.
• Ensure sales reports are developed, defined, and continuously reviewed to facilitate growth of the business.
• Ensure procedures, systems, and reports are developed, defined, and continuously reviewed to facilitate decision-making.
Effective Human Resource Management
• Ensure that all departments/branches receive training, where applicable, for all new Bancassurance products that are launched in terms of:
• Product knowledge
• Terms and conditions of cover for the various products
• Processes and Procedures
• IT systems
• Ensure the Bancassurance procedures are made available for all branch staff via key partners.
• Ensure that staff adheres to these procedures and provide feedback to line managers where errors/omissions have been identified.
• Effectively manage subordinates.
Customer Service
• Implement the overall objectives, philosophies, policies, and budgets as approved for Bancassurance.
• Provide secure, efficient, competitive, and comprehensive range of services and products.
• Ensure agreed service level agreements with stakeholders.
• Ensure that all products, product pricing, and benefits are in line with the group’s Bancassurance strategy.
• Ensure that the look, feel, and content of all customer communication regarding Bancassurance products (i.e., welcome, renewal rate increase letters, fulfilment pack, policy wordings, brochures, etc.) is professional and complies with necessary legislative requirements.
• Ensure there is adequate communication and exchange of ideas between the Bancassurance Division and other divisions of the bank by making regular visits to respective units, including the branches across the network.
• Closely monitor competition and market trends to ensure strategic plans on market share are achieved.
• Promote the development of Bancassurance within the community, the media, other financial institutions, economic and financial associations, the Central Bank, and insurance associations.
• Effectively monitor and provide input where necessary for the different service level agreements in place for services provided.
• Attend and provide input into the different internal meetings that may impact the service level agreements – MD, Exco.
Risk and Governance
• Ensure that all Bank policies and procedures are adhered to.
• Maintain a good understanding of all relevant legislation related to Bancassurance.
• Identify potential risks and engage with the risk and ops departments to put in place control measures.
Marketing
• Design and implement targeted marketing strategies to promote bancassurance products to banking clients.
• Analyse market trends, customer insights, and competitive landscape to identify opportunities for product promotion.
• Enhance brand visibility through consistent messaging and positioning of bancassurance products.
• Organize branding events, sponsorships, and partnerships with banking partners.
• Build and maintain relationships with banking partners to promote collaboration in marketing activities.

Qualifications
• Grade 12 Certificate
• Bachelor’s degree in marketing, Business Administration, Communications, or a related field (or equivalent work experience).
• Must have Insurance Qualification
• Must be a member of the Zambia Institute of Marketing
Experience
• At least 4-6 years relevant experience in Sales or Marketing.
• Experience in Bancassurance is an added advantage.
Knowledge
• Knowledge of end-to-end Sales management
• Knowledge of both life and short-term insurance
• Understanding of risk and risk management
• Ability to network
• Verbally expressive and influential with good written and verbal communication skills

Important Relationships
• Liaison with relevant customers and industries to ensure products offer solutions to their needs.
• Liaison with other external parties where opportunities may be realised.
• Build and maintain sound working relationships with the bank’s broker and general management of relevant insurance companies.
• Hold monthly liaison meetings with all stakeholders to discuss the following:
• New business opportunities
• Claims submissions and payments
• Processes and procedures
• Relationships with Key stakeholders
Remuneration
• Market Related

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
• To apply for this job please visit dbkmanagementconsulting.zohorecruit.com.

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