Sales Consultant
2025-04-03T07:43:41+00:00
Builders Warehouse Lusaka
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www.builders.co.zm
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Marketing, Sales and Service
Sales & Retail
2025-04-06T17:00:00+00:00
Zambia
8
Functions / Responsibilities:
Achieve Sales
- Ensure that you have general knowledge of your stock and products so that you can advise customers appropriately.
- That stockholding is “true” before finalising sales, as needed. Do not commit to deliveries – always
- Confirm with dispatch. – “Never over promise ,and under deliver”
- Ensure you know and action the appropriate procedures for specials and out of stocks.
- Adhere to the standards of the selling skills course.
- Ensure that your department is always manned.
- Carry out after sales follow up.
- Market awareness
- Always push for add-on sales to increase basket
Customer satisfaction
- Handle all customers according to the standards in the Interact with Customers course.
- Present a positive image to customers, acknowledge, approach and greet customers as required,
- Understand their special needs and respond to their queries as required
- Meet housekeeping requirements
- Answer telephone in appropriate manner and assist customers
- Timeous feedback to customers according to sunset rules
Be accountable for stock
- Always be in and around your allocated shelves to prevent theft and breakages.
- Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
- Give feedback to the HOD or Replenishment HOD.
- Conduct stock counts accurately as required on a regular basis.
- Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
- Remove damaged or incomplete items from the floor, report them to the HOD and take them to the
- Appropriate place for damages, where they can be recorded and correctly processed.
- Confirm with HOD or Replenishment HOD for STO’s from a different site.
- Ensure article code match description before processing
Merchandize stock and maintain standards
- Always be in and around your allocated shelves to prevent theft and breakages.
- Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
- Give feedback to the HOD or Replenishment HOD.
- Conduct stock counts accurately as required on a regular basis.
- Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
- Remove damaged or incomplete items from the floor, report them to the HOD and take them to the
- Appropriate place for damages, where they can be recorded and correctly processed.
- Confirm with HOD or Replenishment HOD for STO’s from a different site.
- Ensure article code match description before processing
Requirements:
- Minimum Academic, Professional Qualifications and Experience required for this position
Requirements:
- Grade 12 Certificate
- 1-2 years’ experience
- Excellent customer service orientation and high integrity
- Attention to detail and ability to work under pressure
- Ability to Sale and Meet targets
Competencies:
- Product Knowledge
- Selling skills
- Team Player
- Communication skills
- Perform under pressure
- Adaptability
- Ability to Build and influence others
Achieve Sales Ensure that you have general knowledge of your stock and products so that you can advise customers appropriately. That stockholding is “true” before finalising sales, as needed. Do not commit to deliveries – always Confirm with dispatch. – “Never over promise ,and under deliver” Ensure you know and action the appropriate procedures for specials and out of stocks. Adhere to the standards of the selling skills course. Ensure that your department is always manned. Carry out after sales follow up. Market awareness Always push for add-on sales to increase basket Customer satisfaction Handle all customers according to the standards in the Interact with Customers course. Present a positive image to customers, acknowledge, approach and greet customers as required, Understand their special needs and respond to their queries as required Meet housekeeping requirements Answer telephone in appropriate manner and assist customers Timeous feedback to customers according to sunset rules Be accountable for stock Always be in and around your allocated shelves to prevent theft and breakages. Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels). Give feedback to the HOD or Replenishment HOD. Conduct stock counts accurately as required on a regular basis. Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD. Remove damaged or incomplete items from the floor, report them to the HOD and take them to the Appropriate place for damages, where they can be recorded and correctly processed. Confirm with HOD or Replenishment HOD for STO’s from a different site. Ensure article code match description before processing Merchandize stock and maintain standards Always be in and around your allocated shelves to prevent theft and breakages. Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels). Give feedback to the HOD or Replenishment HOD. Conduct stock counts accurately as required on a regular basis. Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD. Remove damaged or incomplete items from the floor, report them to the HOD and take them to the Appropriate place for damages, where they can be recorded and correctly processed. Confirm with HOD or Replenishment HOD for STO’s from a different site. Ensure article code match description before processing
Product Knowledge Selling skills Team Player Communication skills Perform under pressure Adaptability Ability to Build and influence others
Minimum Academic, Professional Qualifications and Experience required for this position Requirements: Grade 12 Certificate 1-2 years’ experience Excellent customer service orientation and high integrity Attention to detail and ability to work under pressure Ability to Sale and Meet targets
JOB-67ee3c2db057c
Vacancy title:
Sales Consultant
[Type: FULL_TIME, Industry: Marketing, Sales and Service, Category: Sales & Retail]
Jobs at:
Builders Warehouse Lusaka
Deadline of this Job:
Sunday, April 6 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Thursday, April 3 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Functions / Responsibilities:
Achieve Sales
- Ensure that you have general knowledge of your stock and products so that you can advise customers appropriately.
- That stockholding is “true” before finalising sales, as needed. Do not commit to deliveries – always
- Confirm with dispatch. – “Never over promise ,and under deliver”
- Ensure you know and action the appropriate procedures for specials and out of stocks.
- Adhere to the standards of the selling skills course.
- Ensure that your department is always manned.
- Carry out after sales follow up.
- Market awareness
- Always push for add-on sales to increase basket
Customer satisfaction
- Handle all customers according to the standards in the Interact with Customers course.
- Present a positive image to customers, acknowledge, approach and greet customers as required,
- Understand their special needs and respond to their queries as required
- Meet housekeeping requirements
- Answer telephone in appropriate manner and assist customers
- Timeous feedback to customers according to sunset rules
Be accountable for stock
- Always be in and around your allocated shelves to prevent theft and breakages.
- Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
- Give feedback to the HOD or Replenishment HOD.
- Conduct stock counts accurately as required on a regular basis.
- Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
- Remove damaged or incomplete items from the floor, report them to the HOD and take them to the
- Appropriate place for damages, where they can be recorded and correctly processed.
- Confirm with HOD or Replenishment HOD for STO’s from a different site.
- Ensure article code match description before processing
Merchandize stock and maintain standards
- Always be in and around your allocated shelves to prevent theft and breakages.
- Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
- Give feedback to the HOD or Replenishment HOD.
- Conduct stock counts accurately as required on a regular basis.
- Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
- Remove damaged or incomplete items from the floor, report them to the HOD and take them to the
- Appropriate place for damages, where they can be recorded and correctly processed.
- Confirm with HOD or Replenishment HOD for STO’s from a different site.
- Ensure article code match description before processing
Requirements:
- Minimum Academic, Professional Qualifications and Experience required for this position
Requirements:
- Grade 12 Certificate
- 1-2 years’ experience
- Excellent customer service orientation and high integrity
- Attention to detail and ability to work under pressure
- Ability to Sale and Meet targets
Competencies:
- Product Knowledge
- Selling skills
- Team Player
- Communication skills
- Perform under pressure
- Adaptability
- Ability to Build and influence others
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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