Summary
Date Posted: Tuesday, June 25 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
Takes charge in selling YesCash Zambia products & services, screening, evaluation of loan documentation and processing of loan applications as per laid down Policies and Procedures, general customer service

Key Responsibilities
1. Sales Point Management
• Custodian of all Sales Point assets
• Ensure Sales Point is open and ready for business by 07:55 hours.
• Ensure Sales Point is locked and safely secured at end of day.
• Ensure the Sales Point is clean and conducive for business and customers.
• All equipment must be in good working condition for smooth branch operations.

2. Customer Care
• Ensure excellent customer service to all customers.
• Resolve customer complaints and queries and ensure they are handled within 24hrs.
• Escalate all customer queries and complaints that cannot be handled by the branch immediately and ensure they are resolved within 48hrs.
• Ensure customer refund claims are handled with utmost care and customers are refunded within 48hrs.
• All customer refund claims are completed and signed off before escalating to SSC for processing.
• Customers are fully informed about all products and services.

3. Loan Processing
• All loans are processed as per policy and procedure adhering to underwriting rules.
• All loan files are secured in the branch daily before dispatching to Head office.
• All loan files processed in a month are couriered to Head office for archiving during the first week of the following month.
• All mandates are couriered to Head Office (Credit department) by Monday the following week.

4. Sales
• Management of Direct Sales Agents to drive sales.
• Set daily marketing plans for DSAs and set daily targets.
• Ensure branch sales targets are achieved.
• Prepare monthly and weekly sales plan and send to Sales Manager and Head- Branch Operations
• Ensure all sales plans are implemented.

5. Document Archiving
• Ensure all documents e.g, Cash receipts, refunds, loan documents are kept safe and secure in branch before dispatching to HQ for archiving.
• Ensure all loan documents are couriered to HQ for archiving within 5 working days of the following month.
• All mandates are couriered to Head Office (Credit department) by Monday the following week.

6. Reports
• Ensure daily and weekly reports are sent completed efficiently and sent on time.

Qualifications And Requirements
• Grade 12 School Certificate with 5 credits including English and Mathematics
• Diploma or better in sales or any business-related course,
• Must have a Valid Driver's Licence
• Computer literate (Microsoft Word and Excel)
• Relevant sales and marketing skills- Basic knowledge in financial analysis
• Must have sales and marketing experience
• Honesty and Integrity
• Attention to details
• Good organizational and multi-tasking skills.
• Knowledgeable in YesCash Zambia Credit Procedures and Products
• Excellent interpersonal skills
• Good understanding of customer service principles,
• Excellent communication skills (oral& written),

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Postgraduate Degree

Job application procedure
• Interested and qualified? Click here to apply

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