Summary
Date Posted: Monday, February 12 2024, Base Salary: Not Disclosed

JOB DETAILS:
Key responsibilities
Duties: This is in non-exhaustive list, which will be subject to change from time to time
• Provide exceptional experience to EEA customers at all times
• Serve as a liaison between the customer and EEA.
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
• Diagnose technical issues with customer units and accessories and support the after sales service process
• Provide accurate product information to customers
• Support in the disbursement of inventory (including accessories) in your
• Service Centre and other allocated Points of Sale (POS)
• Contribute to ensuring up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management
• Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA Zambia HQ within one month of receipt at the Centre
• Ensure accurate and high quality information is added into Engie data system
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Ensure all EEA customers have a great end-to-end customer experience

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

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