Summary
Date Posted: Wednesday, October 02 2024, Base Salary: Not Disclosed

JOB DETAILS:
The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Job Category
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Job Subcategory
Estate Operations
Job Description (Roles and Responsibilities)
Main purpose of job:
Reporting to the Residence Manager and working within a small team which includes a Chef, and another Steward. The Steward/Stewardess’s main responsibility is to maintain a welcoming, stimulating, attractive and safe environment at the High Commissioner’s Residence in Lusaka.
The Steward/Stewardess is responsible for maintaining and ensuring a high standard of hygiene when delivering support services at the Residence; services such as cleaning of the High Commissioner’s Residence (inside and outside), providing laundry and waiting services.
Roles and responsibilities:
• Receive and greet guests upon arrival.
• Maintain cleanliness and hygiene of the Residence; ensuring the Residence is kept in pristine condition, tidying all rooms, making beds, and ensuring that all rooms are supplied with required supplies and linen.
• In Collaboration with the Residence Manager, maintain and manage the silver, crystal, and linen inventory.
• Offer an efficient valeting service, including clothing and shoe care.
• Collaborate with the Chef on any specific requirements for the day.
• Monitor supplies of household cleaning products and alert Residence Manager when supplies run low.
• Set and serve meals for the High Commissioner’s family and guests ensuring the cleanliness of the dining room or terrace after meals.
• Consulting with the Estates Team, ensure that all maintenance works are reported using the Maintenance Request Form (MRF) and follow up with Estate Team on pending works in conjunction with the Residence Manager.
• During official functions, collaborate with the Residence team to ensure successful events and assist in general entertainment duties, includes table and bar layout, serving food and beverages, clearing up.
• Perform all duties with discretion, professionalism, and a pleasant demeanour.
Essential qualifications, skills and experience
• Proficiency in English
• Previous experience in household management or hospitality
• Catering or fine dining service experience
• General knowledge of household appliance operations and functions
• Meticulous and strong multitasking abilities.
• Up-to-date driver’s license

Desirable qualifications, skills and experience
• High school or equivalent educational experience
• Familiarity with smart home equipment systems
Required behaviours
Delivering at Pace, Managing a Quality Service, Working Together
Application deadline
16 October 2024
Grade
S1
Type of Position
Permanent
Working hours per week
36 hours
Region
Africa
Country/Territory
Zambia
Location (City)
Lusaka
Type of Post
British High Commission
Number of vacancies
1
Salary
ZMW 7 896,5 (monthly)
Type of Salary
monthly
Start Date
2 December 2024
Other benefits and conditions of employment
Learning and development opportunities (and any specific training courses to be completed):
The British High Commission offers a comprehensive induction programme, including but not limited to on the job training, online support, mentoring and coaching and formal classroom based learning.
Working patterns:
Flexibility in terms of working hours and duties – be prepared to work additional hours in support of events, including evenings and occasional weekends. Wherever possible overtime will be allowed to be taken in line with the BHC’s terms of employment and agreement with your line manager.

Additional information
• Please complete the application form in full as the information provided is used during screening.
• Please check your application carefully before you submit, as no changes can be made once submitted.
• The British High Commission will never request any payment or fees to apply for a position.
• Employees recruited locally by the British High Commission in Lusaka are subject to Terms and Conditions of Service according to local employment law in Zambia.
• All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
• The responsibility lies on the successful candidate to:
• Obtain the relevant permit
• Pay fees for the permit
• Make arrangements to relocate
• Meet the costs to relocate
• The British High Commission do not sponsor visas/work permits except where it may be local practice to do so.
• Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
• Information about the Civil Service Success Profiles can be found on this link: https://www.gov.uk/government/publications/success-profiles. Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
• Reference checking and security clearances will be conducted on successful candidates.
• Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate”.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• To apply for this job please visit fco.tal.net.

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