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Technical Supervisor – Field Service job at BIA Zambia Ltd
BIA Zambia Ltd
Website : https://www.biagroup.com/zmb-en/about-bia-zambia/
825 Days Ago
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Vacancy title: Technical Supervisor – Field Service

[ Type: FULL TIME , Industry: Professional Services , Category: Science & Engineering ]

Jobs at:

BIA Zambia Ltd

Deadline of this Job:
25 January 2023  

Duty Station:
Within Zambia , Kitwe , South - Central Africa

Summary
Date Posted: Friday, January 20, 2023 , Base Salary: Not Disclosed

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Learn more about BIA Zambia Ltd
BIA Zambia Ltd jobs in Zambia

JOB DETAILS:
BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe (Belgium, Holland and Luxembourg) and in more than 20 African countries and employs more than 1.300 people, including more than 850 engineers and technicians.

MAIN RESPONSIBILITIES / ACCOUNTABILITIES
• Analysis and technical problem-solving skill; The technical supervisor must be able to come with action plan and solutions in agreement with the Service Manager
• Work together with the sales representative and PSSR to promote Service Support and Maintenance Contract
• Prepare and plan Field intervention of the technical team in order to guarantee efficiency of their intervention. This should cover definition of the intervention, troubleshooting steps that may be required to be performed, ensure adequate PPE, Tooling, consumables, lubricants and oil sampling bottles are prepared for the visit.
• Supervision of diagnostic until it is resolved to support the technicians
• Ensure follow up and support the technicians remotely if required
• Share his knowledge with his/her team and participate in their learning development, evaluate their competencies, and submit development plan in agreement with the Service Manager and Training Department
• Seek proactively to improve the quality performance of interventions and ensure continuous improvement
• Be familiar with OEM procedures and ensure that interventions are aligned with them
• Be familiar with the OEM and BIA HSE procedures and ensure that interventions are aligned with them to ensure optimal safety and health of his team
• Collect intervention report from Technicians and ensure their completeness and quality before sharing them with the Service Manager
Check hours recording of the technicians
• Optimize the usage of manpower available to improve the Service Team productivity
• Ensure to be easily reachable to answer technicians technical support request and customers enquiry
• Be familiar and use daily BIA tools/references/documents (SAP, BO, DOS, SIOP, …) and OEM (Komtrax, EQPCare, Global Portal, etc.)
• Ensure follow-up, management of technical library of BIA Zambia
• Ensure follow-up, update and good working condition of the diagnostic tools of BIA Zambia of technical library of BIA Zambia
• Know and participate in updating the fleet of equipment in Zambia (including update of SMR)
• Perform regularly field trip when required (at least 20% of the time)
• Work together with the other department for reporting purpose or to obtain necessary support to perform his duties
• Ensure invoicing of contracts and field intervention
• Produce TSI report to solve technical problems met and requiring support from the OEM, as well as Service Report from receipt of equipment until the warranty expires
• Coordinate OEM warranty cases
MAIN KPI’S
Business Results
• Reach Turnover and Profit Target for the Aftermarket Department and in particular for the Service activity
• Promote sales of Service Contracts
• Hit Rate of Service Quotations
• Operational Excellence
• Planning and recording of the technician’s hours
• Fleet database and SMR update in Eqpcare
• Manage time to reply to customers (internal/external) and time to perform interventions
• Number, time to perform and scoring of TSI submitted and Warranty claim
• Service reports performed and submitted in time
• Komtrax activation and Usage to support fleet availability
Finance
• Overdoes Invoices
• Stock Management: stock rotation, dead stock, total stock value
• WIP management : Value
HSE
• Leading indicators: Take5, Task Observations, Hazard identification, JHA, PPE policy compliance
• Performance indicators: FAI, MTI, LTI, breach of procedure, damaged properties
• 5S scoring
Quality
• Time to address and solve customer complaints related to service activity
• Dealer Operation Standard (DOS) Audit Performance
• Customer Satisfaction Survey Results
• Follow up and improvement on diagnostic performance
• Redo rate

WHO ARE WE LOOKING FOR?
• Diploma in Electromechanical Engineering or equivalent
• Atleast 3 years’ experience in similar role
• Knowledge and high level of experience with Heavy Equipment machinery
Field troubleshooting and preventive maintenance experience (min 6 years)
• Manual Driver Licence
• Proficient in English both Oral and Written
• IT software knowledge (pack office + diagnostic and fleet management tools)
• Ability to draft technical reports
• Knowledge of Troubleshooting Procedure

Other Behaviors
• Knowledge sharing attitude
• Able to work in harsh conditions and flexible working hours (quarry, remote working site, mine sites,…)

WHAT’S IN IT FOR YOU?
• A permanent contract
• A competitive salary and an interesting package of extra-legal benefits
• A human sized company with international dimension, encouraging autonomy and team spirit
• Cooperate in a team with experienced and passionate colleagues within a success¬fully growing family-owned com¬pa¬ny
• Benefit from a challenging career opportunity with an extensive training program
• In this challenging job you get the possibility to take initiative and further develop the function

Work Hours: 8

Experience in Months: 12

Level of Education: Postgraduate Degree

Job application procedure
To apply for this job email your details to job.zambia@biagroup.com 


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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Technician jobs in Zambia
Job Type: Full-time
Deadline of this Job: 25 January 2023
Duty Station: Lusaka
Posted: 20-01-2023
No of Jobs: 1
Start Publishing: 20-01-2023
Stop Publishing (Put date of 2030): 20-01-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'distribution-channels' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft262μs1.17KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'categories-list' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft546μs2.3KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT * FROM icop0_jmap_metainfo WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Technical-Supervisor-–-Field-Service-job-at-BIA-Zambia-Ltd-42652' AND `published` = 1191μs9.2KB/plugins/system/jmap/jmap.php:818Copy
  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Technical-Supervisor-–-Field-Service-job-at-BIA-Zambia-Ltd-42652'88μs960B/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration267μs4.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'124μs2.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field127μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'148μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1144μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'202μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`308μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'77μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc207μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`320μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid134μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid162μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Technical-Supervisor-–-Field-Service-job-at-BIA-Zambia-Ltd-42652'113μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 1109μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"339μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.07ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin113μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin79μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`108μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'141μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'216μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 5404101μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?213μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?24.22ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy