Summary
Date Posted: Tuesday, November 16, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job Brief
The Call Centre Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.
Responsibilities
• Drive significant growth and profitability in the context of cost management.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Ensure all communications with customers are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
• Report on required Call Centre activities and deliveries to improve business results.
• Manage own development to increase competencies.

Requirements
• Full Grade 12 School Certificate
• Degree or Diploma
• 1 year related experience
Critical Competencies
• Good customer Service
• Interpersonal Skills
• Teamwork
• Self-starter
• Organised

Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

Job application procedure
Applications, consisting of your cover letter, transcripts and CV, should be sent to HumanResource@monetafinance.co.zm. Please indicate the job title in the subject line of your e-mail and use your full name and the job title you are applying for as the filename of your attachment. Copies of certificates need to be attached.
Closing date for accepting applications is Thurday, 25th November 2021.

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