Summary
Date Posted: Friday, September 24, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Description
Client Care Solutions now offers a career opportunity to suitable qualified and experienced individuals for the position of Chief Executive Officer of the leading customer service organization in Zambia. The Organisation provides quality call centre solutions to corporate customers and offers a variety of services including customer service training, inbound and outbound call centre, outbound tele-marketing promotional services, and social media management services among others.

As Chief Executive Officer of this undertaking in Zambia, you will report to the board of directors and will serve as a strategic and influential leader utilising your skills, passion and commitment to drive the growth of the company through provision of customer services within and outside Zambia. You will have overall responsibility for all activities including building and managing a very dynamic team of professionals, and all aspects of operations such as organisational development, marketing and sales, and managing key commercial partners and other key external stakeholders.

Key Accountabilities
You will be responsible for leading the development and execution of the company’s short- and long-term strategies based on the company’s vision, mission and values to build and grow shareholder value. You will be required to operate within a competitive market landscape and leverage on expansion opportunities and industry developments. In this executive position, you will also be responsible for assessing, monitoring and minimizing company risks.

Key Requirements
• A Bachelor’s Degree in Business Administration, Accounting, Information Technology or related field or equivalent qualification
• A Master’s degree will be an added advantage
• 10+ years’ experience running a business (SME) and/or serving in a Senior Leadership role in a medium-large corporation within the service industry
• Detailed Call Centre knowledge, new call centre product development and call centre product innovation experience
• Experience working with public sector customers will be an added advantage
• Proven people management experience and ability to lead, build and motivate a large team
• Financial management knowledge and experience in driving profitability in a business
• Outstanding presentation, communication and written skills

Essential Skills & Competencies
The role requires an individual with a deep commitment to grow the company both in the short and long term. Required knowledge, skills and competencies include:
• Knowledge of a business process outsourcing marketplace
• Entrepreneurial spirit with a collaborative orientation
• Excellent management and conceptual abilities
• Financial management expertise
• Highly motivated, self-starter and team player with a high energy level and willingness to aggressively take on responsibility
• Excellent coalition building skills
• Ability to communicate and work effectively with a variety of internal and external stakeholders
• Be a persuasive negotiator able to achieve consensus amongst differing opinions ultimately displaying the confidence to stand your ground when facing resistance to change.

On Offer
A lucrative, long term career opportunity with a competitive financial package according to skills and experience. All applications will be handled with strict confidentially.

Work Hours: 8

Experience in Months: 120

Level of Education: Bachelor Degree

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Job application procedure
Deadline for receiving applications is 10th October 2021
Please click here to apply.

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