Summary
Date Posted: Friday, September 20, 2019 , Base Salary: Not Disclosed

JOB DETAILS:

  Background
The Sustainable Development Goals Center for Africa (The SDGC/A) is an autonomous non-profit international organization headquartered in Kigali, Rwanda. It was opened in July 2016 with the mission to support governments, civil society, businesses and academic institutions to accelerate progress towards the Sustainable Development Goals (SDGs). Recently,it opened Regional Center for Southern Africa in Lusaka, Zambia.For general information about The SDGC/A, please visit our homepage at: www.sdgcafrica.orgThe SDGC/A intends to recruit an IT Officer to manage the ICT systems and support IT users in areas for improving performance and services delivery at The SDGC/A Regional Center in course of realizing the SDGs Agenda across Africa. To managethe ICT systems and support IT users at The SDGC/A Region Center through provision of end usersupport,managingnetwork systems,server administration,computer hardware, and computer software programs to safeguardaccurate and quick response of the IT systemson daily basis.To support IT users through training and installationof appropriate softwareto enhance efficient usage of endpoint technology at workplace.

  Job Responsibilities:
• Administrate the network infrastructureincluding servers, firewall,routers, switchesand other equipment.
• Upgrade and implement new technology
• Install and configure computer network equipment.
• Maintain network connectivity of all computer workstations.
• Provide network support to users.
• Install, configure, monitor, and maintain all server related hardware including servers, storage systems, and related networking equipment.
• Install, configure, monitor, and maintain infrastructure managed enterprise software systems including operating systems, virtualization platforms, database clusters, web application servers, email systems, monitoring systems and anti-virus software.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created
• Follow and document all established work processes, maintaining accurate configuration and system documentation.
• Assisting in the preparation of documentation and user support materials aiming at assisting system users; develop, organize and write user manuals, guides and other documentation related to ICTAnalyzing system uses’ concerns and solving their problems, evaluating requirements, requests for system features and uses; identify and make recommendations regarding applications, modifications, and enhancements to existing systems to accommodate user needs.
• Developing, prepare and advice on ICT trainings that are relevant to the staff.
• Analyzing hardware and software issues affecting system users, troubleshoot and prioritize these issues.
• Working closely with vendor and technology staff to correct hardware and software issues affecting the various computerized business systems.
• Assisting with the development, documentation, testing, training, and implementation of new and existing computerized systems; develop and provide system support and services.
• Serving as primary point of contact for IT applications and infrastructures to support The SDGC/A operations and staff.
• Assisting Macintosh and Windows PC end-user services for The Center’s staff including responding to requests and problems, installing, monitoring, diagnosing, repairing, maintaining, and upgrading PC and office hardware, applications software and other IT equipment to ensure optimal performance.
• Perform other work related duties as delegated by the Supervisor

Job Skills: Not Specified

Job Qualifications:
• Bachelor's degree in Business Technology, Information Technology, Computer Science, MIS, or a related field.
• Microsoft Certified Solutions Expert (MCSE) or equivalent experienceis preferred.
• Cisco Certified Network Associate or Cisco Certified Network Professionalis added advantage.
• Past experience with organizations having branches networked together to deliver services through IT systems.
• Experience in installing, administering, maintaining and troubleshooting Windows Server 2016in an Enterprise environment.
• Experience in administering and troubleshooting Exchange Server2016.
• Experience in Active Directory administration and management (manage objects and groups)
• Past experience in Group Policy Objects (GPOs) administration and management
• Experience in Windows Server Security, network Security and configuration management.
• Experience in installing, administering, maintaining and troubleshooting Virtualization environments (Hyper-V/VMware).
• 3 years' experience in technical support, or user service, consulting, training in an information technologyenvironment or similar.
• Experience using analytical skills including critical thinking, debugging, judgment, problem solving, troubleshooting, and use-case analysis.

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

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Job application procedure
Application InstructionInterested candidates fulfilling requirements should send their application (only in pdf format) composed of a cover letter, curriculum vitae, copies of academic certificates and certificatesof previous employment as a one fileto recruitment@sdgcafrica.orgby 1:00 PMon Friday, 20thSeptember 2019.Only shortlisted applicants will be contacted, applications not following given instruction will be rejected.

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