Vacancy title:
Receptionist and Customer Care

Jobs at:
Ferwafa

Deadline of this Job:
24th October 2018

Duty Station:
Kigali, Rwanda

Summary
Date Posted: 16th October 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:

FERWAFA would like to request interested people to apply for the below-listed positions by fulfilling the respective mentioned requirements:

Receptionist and customer care

Report to: The Director of Administration and Finance

Role: To ensure proactive good care and treatment of customers, visitors, and guests in a well-organized and timely manner. You will work on a one-to-one basis on a variety of tasks related to the quality of customer care and service delivery.

He (She) is specifically responsible for:

Functions

• Receive, record and distribute all incoming and outgoing emails
  
• Establish and maintain the general filing system and file all correspondences
  
• Receive and provide clear guidance and orientation to FERWAFA clients/visitors
  
• Produce a report of activities
  

Tasks

• Receive and check incoming and outgoing emails ;
  
• Record incoming and outgoing emails;
  
• Ensure timely distribution of all Incoming/outgoing mail’s
  
• Facilitate FERWAFA staff to access documents;
  
• Regularly check and dispatch emails received on FERWAFA email;
  
• Ensure the security of FERWAFA correspondences and reception stamp;
  
• Maintain a current and accurate filing system;
  
• Ensure the timely filing of documents;
  
• Classify and archive all the documents sent and received in a secure place; initiate modern computer tools for correspondence and correspondence management;
  
• Receive and answer telephone calls and orient them accordingly;
  
• Receive FERWAFA clients/visitors and provide orientation.
  
• Produce monthly, quarterly and annual report of activities
  
• Perform any other duties related to football that might be assigned to him/her
  

SELECTION CRITERIA

The candidate will:

• Have a bachelor’s degree in Office management, Secretariat, Hospitality, Management, with 1 Year proven experience as a receptionist or customer care position;\Be proficient in the use of MS Office suite, especially PowerPoint, Excel, and Word;
  
• Have excellent verbal, written and presentation skills in English, French, and Kinyarwanda (any other language being a plus);
  
• The candidate should be available to start immediately upon confirmation of his recruitment and contract terms finalization.