Summary
Date Posted: Tuesday, April 05, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
About Us
The InterContinental Lusaka is located on a tree-lined avenue in the Embassy area of Lusaka, close to the Judiciary and international corporate head offices. Originally opened in 1968.
After a multi-million-dollar renovations we are ready to re-launch this iconic hotel in Q3 2022 and the IHG’s InterContinental brand in the heart of Lusaka city, Zambia.

Your day to day
People
• Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Drive a great working environment for teams to thrive – linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR elated actions where needed
• Responsible for cascading the (Food & Beverage) training material to all concerned of hotel employees to ensure compliance to the brand standard Financial
• Help prepare the hotel’s annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage, and labour costs
• Working with the catering office, identify additional sales opportunities to enhance revenue
• Drive promotions that deliver great dining experiences for guests at a good value
• Make sure credit and financial transactions are handled securely Guest Experience
• Make sure all food and beverage equipment is in operational condition and regularly cleaned
• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints – making sure you maintain a high level of guest satisfaction
• Analyse guest insights to identify and meet customer expectations and build on guest loyalty
• Regularly communicate with guests to ensure expectations are met Responsible Business
• Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef
• Make sure food and drinks are secure and stored safely – always keep stock replenished to minimise waste
• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
• May also serve as manager on duty Accountabilities This is the top food and beverage job in a large, luxury or resort hotel. Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and banquet and convention facilities. Oversees multiple managers and supervisors.

What we need from you
• A focused individual with passion, personality, individuality, integrity, creativity and drive for continuous improvement. Sound familiar? It should do – it’s you! You have demonstrable experience in leading both Front of House and Back of House within a Restaurant and Bar department.
• You are a natural leader and have experience in managing and coaching large teams.
• You have know-how of all aspects of managing and budgeting.
• You have the ability to carry out a new F&B concept and manage this within the team
• Hotel Experience in similar capacity and calibre hotel is must
• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
• 10+ years’ related experience, including management experience
• Must obtain certifications or permits as required by local governmental agencies.

What we offer
In return we’ll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we’ll give you the Room to be yourself. So what’s your passion?

Work Hours: 8

Experience in Months: 120

Level of Education: Bachelor Degree

Job application procedure
Please click here to apply.

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