Summary
Date Posted: Thursday, March 16, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

Job Purpose: To operationally assure the management of fraud risk by regularly performing Fraud Prevention assessments and interventions and insuring capacity so as to detect fraud activity.

KEY OUTPUT & RESPONSIBILITIES

Implement Fraud Prevention and Detection Strategies
• Update system case management records timely and submit MIS dash boards daily to Unit management to monitor key performance indicators on frauds in the bank.
• Escalate true positive alerts to Fraud Unit management for investigations and incident management.
• Update rules on Rule Libraries to reduce false positives and cover emerging risks and fraud types with unit management approval

Accurate & Timely Reporting
• Submit daily reports on alerts of various detection tools to resolve fraud & customer-related issues expeditiously.
• Immediate escalation of system outages, challenges, and concerns to reduce downtime, the threat of attacks, risk of frauds, and improve customer experience.
• Identify trends and make recommendations on system improvements to reduce the risk of frauds, improve efficiency and customer experience.

Incident Resolution
• Conduct linkage analysis on fraud management tools to aid investigations.
• Confirm held transactions with customers to avoid passing fraudulent transactions that may result in losses for the bank

Stakeholder Relationship Management
• Meet regularly with business stakeholders to operationalize the Fraud Policy.
• Build strong relationships across the team to stay abreast of trends and emerging risks.
• Effective teamwork, self-management, and alignment with Bank values
• Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards to ensure all responsibilities are fulfilled timeously.

Qualifications & Experience
• Grade 12 School Certificate with 5 credits, English and Mathematics inclusive
• Degree in IT or in a related field
• 3+ years’ IT experience – law enforcement training would be an added advantage
• Understanding of Bank procedures
• Understanding of internal and external stakeholders needs
• Fraud / Risk knowledge and Authorizations would be an added advantage


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Interested Applicants who meet the job requirements should email their CV’s to e-mail address jobs-zm@bancabc.co.zm  Please note that only shortlisted candidates will be contacted. Clearly state the position you are applying for in the subject field.



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