Summary
Date Posted:Friday, April 14 2023, Base Salary: Not Disclosed

JOB DETAILS:
Generate Sales
Establish rapport with customers
Smile and greet the customer
Listen to- and observe the customer response and grade the “mood”
Adapt to the customer mood and respond appropriately
Observe the customer for any leads on specific focus areas on shelves (what is the customer looking at?)
Ask open-ended questions to obtain more detail to work with
Listen to the responses and adapt
Communication
Interpersonal
Establish rapport
Identify leads in behaviour
Determine the mood of the customer
Listening
Questioning techniques
Relationship building
Store profile
Consumer behaviour
Product
Competitor activity
Confident
Passionate
Patient
Friendly
Determine customer needs
Consider customer behaviour and focus areas on shelves
Ask discovery questions (“tell me about”; “what colour…”; etc.)
Listen and confirm understanding
Collect “yes” statements
Ensure effective use of “see, feel and think” resources to support decision-making
Implement a skin analysis on customer
Determine customer skin type, face shape, colouring and recommend products that will best suit the clients colouring, skin type, face shape, lifestyle, and age,
While doing makeovers consultant with the customer to establish needs and match products with customer needs.
Keeping up to date with new ranges and trends.
Try promote slow selling items
Communication
Interpersonal
Influence
Questioning to explore
Active listening
Assess customer behavior
Utilization of stock and resources to influence decision-making
Human relations
Identification of needs
Ensure up-selling
Show various options to the customer
Communicate the benefits of various options
If customer chooses the larger size, up-sell additional products
Link advice to benefits
Explore needs of other people (spouse, family, friends, etc.)
Encourage entire range sell – communicate benefits
Increase basket size by link selling products.
Sample customer after sale with other products which the customer could purchase in the future.
Record customer details to follow up about product sampled.
Ensure products are beautifully gift wrapped, packaged as per the brand guidelines.
Customer Service
Maintain relationships with existing fragrance customers and introduce them to skin care and make-up
Collate and organize customer data (products purchased, potential purchase cycle, birthday, special anniversaries, notes for up-selling)
Utilize information in daily plans
Keep customers informed (promotions, events, feedback on product)
Call customers on birthdays, special days, for follow-up
Source new customers
1. Existing fragrance customer
Introduce existing fragrance customer to 3 axe
Collate customer information
Book customer for a consultation on 3 axe.
Follow up on booking

2. Sourcing a new makeup customer
Establish rapport
Identify customer needs
Link needs to brands
Introduce customer to DG Cosmetics by doing a skin analysis on the customer.
Sample new customers from other luxury brands to introduce them to DG cosmetics.
Record customer details on the app
Manage Stock
Assess current stock levels
Physically count stock on hand
Enter data on stock control sheet
Access system (e.g. Retek) and compare stock on hand to stock on system
Compare SOH vs. model stock
Complete out-of-stock template
Keep a copy on file, provide copy to store manager and fax a 3rd to Area Manager
Suggest an order to AM for approval.
Identify and rectify any discrepancies on the ordering system
Confirm SKU availability with ASCO warehouse
Communicate order to AM
Obtain order number
Report on slow selling items and provide action plan to move.
Report any data integrity issues to AM
Ensure stock of all key sellers (AA, A, B SKU’s)
Ensure customer stock requests are taken into consideration when placing orders to model.
Follow-up order
Merchandise stock
Compare delivered stock to invoice
Inform Area Manager of discrepancies
Draw stock from stock room and move to counter
Unpack stock
Price stock
Secure security tags for all stock
Merchandise stock according to planograms and merchandising standards.
Ensure effective housekeeping
Ensure shelves and counters are dust-and stain free at close of business
Ensure all tools are hygienically clean at close of business
Ensure counters are clean and spill- free at the end of each session
Ensure all price stickers are accurate
Ensure shelf-talkers displayed with correct stock
Ensure counters cleaned with the correct cleaning materials
Ensure testers are clean and all make up stand is polished
Ensure dummys/testers are clean and in place
Plan for Efficiency
Draft monthly plans
Consider scheduled in-store promotions
Obtain monthly target from Counter Manager
Compare sales performance, activities and lessons learnt in current month of previous year and incorporate in the planning process
Implement monthly plan as communicated by the counter manager
Drive unit sales
Plan make-over’s and events for the month
Draft weekly plans
Consult monthly plan
Consider sales performance of previous week
Formulate strategies and plans to compensate for short-fall in sales in new week
Identify specific strategies and plans to achieve weekly sales target
Obtain approval from in-store manager and AM for strategies and plans
Update and implement weekly plan
Communicate events with make up artists.
Confirm bookings and follow up with customers.
Draft daily plans
Consult weekly plans
Confirm scheduled activities and resource availability
Identify short-falls of previous day and update daily sales targets
Formulate strategies and plans to achieve sales targets
Implement scheduled promotions and events
Identify high sales periods per day
Ensure counters are staffed for busy hours and sales are maximized
Implement daily plans
Ensure tea and lunch breaks have been scheduled for the day
Customer Eventing
Plan and implement promotions
Consult monthly plan and identify scheduled events
Identify specific target SKU’s
Confirm availability of make up artists
Confirm budget and space with in-store manager
Determine targets per SKU to achieve
Communicate events to in-store managers
Communicate specific resource needs to AM/Brand Manager
Contact and book customers
Prepare area for the event
Ensure all material and resources are available
Run event
Compile an event report (successes, recommendations, lessons learnt)
Forward report to AM
Ensure target is set for event in units and rands
 
Job Experience:No Requirements

Work Hours: 8

Level of Education: Professional Certificate

Job application procedure
To apply for this job email your details to hr@asco.co.za 



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