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2 Call Centre Agents job at Luapula Water Supply and Sanitation Company Limited
Luapula Water Supply and Sanitation Company Limited
Website :
21 Days Ago
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Vacancy title:
2 Call Centre Agents

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

Luapula Water Supply and Sanitation Company Limited

Deadline of this Job:
Monday, March 17 2025 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Monday, March 10 2025, Base Salary: Not Disclosed

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Learn more about Luapula Water Supply and Sanitation Company Limited
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JOB DETAILS:
Job Purpose
Reporting to the Complaints Management Officer, the Call Centre Agent will be responsible for answering incoming calls from customers, responding to inquiries, managing complaints, troubleshooting significant customer service problems, and providing general information.

Main Duties and Responsibilities (Principal Accountabilities)
• Answer incoming calls and resolve customer complaints.
• Provide product and service information to customers.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Complete call logs and reports.

Qualifications:
• Grade (12) Certificate with five O levels including English and Mathematics.
• Certificate in Public Relations/Marketing/Journalism/Mass Communication or related field.
• Minimum one-year experience in a similar role.
• Qualifications must be verified by the Zambia Qualification Authority.

Work Hours: 8

Experience in Months: 12

Level of Education: Professional Certificate

Job application procedure
• Interested candidates meeting the above requirements should submit their applications attaching their cover letter, Curriculum Vitae, copies of Certified academic and professional qualifications, and ZAQA verification/evaluation certificates in a single PDF document as well as the Contact details (address/telephone/email) of Three (3) traceable referees online via Email careers@lpwsc.co.zm  on or before Monday, March 17, 2025.
• Applications should be addressed and sent to:
• The Managing Director
Luapula Water Supply and Sanitation Company Limited
Plot 106, Chitimukulu Road, Low Density
P. O. Box 710594
MANSA
• NOTE: Luapula Water Supply and Sanitation Company Limited (LpWSC) is an Equal Opportunity Employer and does not discriminate in its selection and recruitment practices on the basis of race, tribe, color, religion, gender, political affiliation, marital status, disability, membership in an employee organization, or other non-merit factors.
• Women are encouraged to apply.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Monday, March 17 2025
Duty Station: Lusaka
Posted: 10-03-2025
No of Jobs: 1
Start Publishing: 10-03-2025
Stop Publishing (Put date of 2030): 10-03-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SHOW FULL COLUMNS FROM `icop0_gsd_config`223μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'50μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc176μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`302μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid83μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid163μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-2-Call-Centre-Agents-job-at-Luapula-Water-Supply-and-Sanitation-Company-Limited-73899'67μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 155μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"195μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES667μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin60μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin56μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`78μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'73μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'184μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 750964μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?170μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?565μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy