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Technical Support Specialist job at WedoTech
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WeDoTech
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Vacancy title:
Technical Support Specialist

[ Type: FULL TIME , Industry: Information Technology , Category: Management ]

Jobs at:

WedoTech

Deadline of this Job:
Friday, March 28 2025 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Monday, March 24 2025, Base Salary: Not Disclosed

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JOB DETAILS:
Job Overview:
We are looking for an experienced Technical Support Representative with a strong background in customer service and technical support. The ideal candidate should have excellent problem-solving skills, the ability to troubleshoot technical issues effectively, and a customer-centric approach. This role involves ticketing, working with various systems, and supporting customers primarily during night shifts to align with US business hours.

Key Responsibilities:
• Provide real-time technical support to customers via phone, email, and live chat.
• Diagnose and resolve technical issues efficiently while ensuring a high level of customer satisfaction.
• Assist customers in navigating and troubleshooting software and system-related challenges.
• Work with ticketing systems and ensure accurate issue tracking and resolution.
• Collaborate with internal teams, including R&D and product teams, to escalate and resolve complex issues.
• Maintain accurate records of customer interactions and document solutions in the knowledge base.
• Stay up to date with product features, updates, and industry trends to enhance support quality.

Qualifications & Skills:
• Minimum 3 years of experience in customer service, technical support, or a similar role.
• Strong background in IT support, helpdesk services, or software troubleshooting is highly preferred.
• Experience with ticketing systems and tools such as JIRA, ERP, or similar platforms is a plus.
• Tech-savvy candidates with excellent system navigation and troubleshooting skills are highly encouraged to apply.

Requirements:
Must be based in Lusaka, Zambia.
No strict educational requirements, but relevant certifications or training are an advantage.
Ability to work independently and efficiently during night shifts.
Additional Selection Process:
Shortlisted candidates will be required to submit a short video demonstrating their customer service capabilities.
If you have a passion for customer service and technical problem-solving, we invite you to join our team and make an impact!

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 36

Level of Education:

Job application procedure
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Job Info
Job Category: Management jobs in Zambia
Job Type: Full-time
Deadline of this Job: Friday, March 28 2025
Duty Station: Lusaka
Posted: 24-03-2025
No of Jobs: 1
Start Publishing: 24-03-2025
Stop Publishing (Put date of 2030): 24-03-2066
Apply Now

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