Summary
Date Posted: Friday, March 21 2025, Base Salary: Not Disclosed

JOB DETAILS:

Job Purpose
Reporting to the Commercial Services Officer, the Zonal Supervisor will plan, coordinate, and manage the operations of the zones in their respective District.

Main Duties and Responsibilities (Principal Accountabilities)
• Develop and implement zonal plans and strategies to ensure supply of quality water and sanitation services in the zone.
• Plans, monitors, and controls the zonal operations and water productions against set targets.
• Ensure compliance with regulatory requirements and industry standards for water quality and safety.
• Troubleshoot technical issues and provide solutions to minimize service disruptions in the zone.
• Ensure that maintenance works and repairs in the zone areas are carried out on the water supply and sewer networks according to the maintenance schedule.
• Conduct regular audits and inspections to identify areas of leakage and loss.
• Develop and implement strategies to reduce NRW within the zone.
• Oversee the metering, billing, and revenue collection process, ensuring that it is carried out as planned in order to achieve or exceed zonal targets.
• Identify and pursue opportunities to increase revenue and improve customer satisfaction within the zone.
• Ensure that customer complaints are addressed promptly and resolved efficiently.
• Develop and manage the zonal budget to ensure alignment with company objectives.
• Identify areas for cost savings and implement initiatives to reduce expenses.
• Manage and supervise subordinates to ensure high-performance standards.
• Conduct performance evaluations and provide feedback for improvement.
• Prepare and submit regular reports on zonal performance, including technical, commercial, and financial metrics.
• Ensure that all reporting requirements are met, including regulatory and internal reporting.

Qualifications:
• Grade (12) Certificate with five O levels including English and Mathematics.
• Diploma in Business Studies or its equivalent from a recognized University. A Degree will be an added advantage.
• Minimum 3 years work experience in a similar role.
• Qualifications must be verified by the Zambia Qualification Authority.

Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

Job application procedure
• Interested candidates meeting the above requirements should submit their applications attaching their cover letter, Curriculum Vitae, copies of Certified academic and professional qualifications, and ZAQA verification/evaluation certificates in a single PDF document as well as the Contact details (address/telephone/email) of Three (3) traceable referees online via Email on or before 21st March, 2025.
• Applications should be addressed and sent to:
• The Managing Director
Luapula Water Supply and Sanitation Company Limited
Plot 106, Chitimukulu Road, Low Density
P. O. Box 710594
MANSA
• NOTE: Luapula Water Supply and Sanitation Company Limited (LpWSC) is an Equal Opportunity Employer and does not discriminate in its selection and recruitment practices on the basis of race, tribe, color, religion, gender, political affiliation, marital status, disability, membership in an employee organization, or other non-merit factors.
• Women are encouraged to apply.

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