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After Sales Manager job at Tsapo Industries Zambia Ltd
Tsapo Industries Zambia Ltd
Website : http://tsapo.com.zm/
17 Days Ago
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Vacancy title:
After Sales Manager

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Sales & Retail ]

Jobs at:

Tsapo Industries Zambia Ltd

Deadline of this Job:
Thursday, March 20 2025 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Friday, March 14 2025, Base Salary: Not Disclosed

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Learn more about Tsapo Industries Zambia Ltd
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JOB DETAILS:
Company Overview:
TSAPO Industries Zambia Limited is a leading supplier of high-quality commercial vehicles and equipment, representing globally renowned brands such as FAW Trucks, Sino Trucks, Lovol Mining and Construction Equipment, and Golden Dragon Buses. We are committed to delivering reliable, affordable, and terrain-appropriate solutions for the African market. Join us and be part of a dynamic team dedicated to excellence in service delivery and customer satisfaction.

Job Summary:
We are seeking a highly motivated and experienced After Sales Manager to lead our after-sales operations, ensuring customer satisfaction, retention, and business growth. The ideal candidate will oversee all post-sale activities, build strong client relationships, and implement strategic initiatives to enhance our service delivery.

Key Responsibilities:
• Develop and execute after-sales strategies to drive customer satisfaction, retention, and business growth.
• Lead and manage all after-sales activities, including service, parts, and customer support.
• Maintain strong relationships with key customers, ensuring timely follow-ups and resolution of concerns.
• Implement customer feedback mechanisms to continually improve product and service quality.
• Organize promotional and marketing campaigns to enhance brand visibility and customer engagement.
• Ensure the effective management of customer databases, tracking special events and service history.
• Oversee the completion of customer feedback forms before vehicle release and ensure post-service follow-ups.
• Maintain a 100% client retention rate through exceptional customer service and relationship management.
• Work closely with internal teams to improve service standards and operational efficiency.

Qualifications & Experience:
• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum of 5-7 years of experience in a similar role, preferably within the automotive or heavy equipment industry.
• Proven track record in customer service, after-sales management, and business development.
• A valid driver’s license is required.

Skills & Competencies:
• Leadership & Team Management: Strong ability to lead, motivate, and develop high-performing teams.
• Customer-Centric Approach: Passion for customer service with the ability to build and maintain relationships.
• Communication Excellence: Outstanding verbal and written communication skills for effective client interaction.
• Problem-Solving & Analytical Thinking: Ability to analyze data, resolve issues, and develop improvement strategies.
• Organizational & Time Management: Exceptional ability to manage multiple tasks efficiently and meet deadlines.
• Technology Proficiency: Proficient in Microsoft Office Suite and customer relationship management (CRM) systems.
• Attention to Detail: Strong focus on accuracy in data management, reporting, and service quality control.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• To apply, send your CV and cover letter with the subject line “After Sales Manager Application” by 20th March 2025 at the close of business.
• TSAPO Industries Zambia Limited is an equal-opportunity employer and encourages applications from all qualified individuals

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Sales jobs in Zambia
Job Type: Full-time
Deadline of this Job: Thursday, March 20 2025
Duty Station: Lusaka
Posted: 14-03-2025
No of Jobs: 1
Start Publishing: 14-03-2025
Stop Publishing (Put date of 2030): 14-03-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1121μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'166μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`211μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'85μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc145μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`255μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid113μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid133μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-After-Sales-Manager-job-at-Tsapo-Industries-Zambia-Ltd-74156'72μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 159μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"203μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES730μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin76μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin67μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`105μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'108μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'234μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 6937108μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?113μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?357μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy