Summary
Date Posted: Monday, November 21, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
LOLC Holdings Plc is the largest dynamic and most profitable Non-Bank Financial institution (NFBI) in Sri Lanka and is listed on the Colombo Stock Exchange. Present in the continents of Asian and Africa, the LOLC Group operates in Myanmar, Indonesia, Philippines, Cambodia, Pakistan, Tajikistan, Egypt, Nigeria, Zambia, Malawi, Tanzania, Kenya, Maldives, Sierra Leone, Mauritius, Zimbabwe, Singapore and UAE with strategic plans to further entrench its presence across the African continent and Central Asia. To support this vision, LOLC Finance Zambia Limited which is a subsidiary of LOLC Finance Plc, is recruiting qualified individuals for the above positions:

Job Responsibilities
• Managing the customer complaints and escalation to the relevant personnel/departments to provide best solutions within the given SLA
• Identifying clients’ needs and delivering customized solutions and service for the clients
• Close monitoring of resolving customer complaints
• Prepare weekly reports showing progress on the attendance to the Customer Complaints, suggested solutions, Adherence to SLA’s and resolved complaints
• Preparation of administrative documentation as required by management
• Maintain proper records of the files archived from the branches
• Verifying availability of KYC documents and other documents as advised by the management
• Set up and maintain the central archives (filing system) for the Company
• Actively take on additional responsibilities as and when required by the team to support the delivery of excellent customer service

Qualifications;
• Certified grade 12 certificate with a minimum of credit in English and Mathematics
• Minimum of two (2) years’ experience in financial sector
• Verbal and written communication
• Interpersonal relationship skills
• Knowledge in KYC documentations
• Experience in file management and Archiving
• Experience in complaint management and reporting
• Ability to deal with multiple priorities
• Teamwork (understands own role in the team and works toward team goals, perceives own tasks as an integral part of realizing team goals)
• Planning / organizing (performs immediate to short-term planning of own tasks and activities where the steps to follow, the chain of tasks and the procedures for doing the job are clearly defined
• Preferably based in respective location of application with own accommodation

Work Hours: 8

Experience in Months: 24

Level of Education: Professional Certificate

Job application procedure
Please clearly indicate the job title in the subject of your email and use your full name and the job you are applying for as the filename of your application. Applications should consist of your CV and Academic Qualifications. Hand delivered or posted applications will not be accepted. The closing date for accepting applications is 23 November 2022. Only short-listed candidates will be contacted.
Kindly submit your details to hr@lolczambia.com 



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