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Customer Success Executive job at Repro Ltd
Repro Ltd
Website :
40 Days Ago
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Vacancy title:
Customer Success Executive

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

Repro Ltd

Deadline of this Job:
Friday, February 28 2025 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Wednesday, February 19 2025, Base Salary: Not Disclosed

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Learn more about Repro Ltd
Repro Ltd jobs in Zambia

JOB DETAILS:
Role Overview
The Customer Success Executive will be responsible for ensuring customer satisfaction, retention, and growth by fostering strong relationships and delivering exceptional service. This role requires a proactive approach in understanding customer needs, providing support, and identifying opportunities for further business engagement.

Key Responsibilities
Customer Engagement & Relationship Management
• Act as the primary point of contact for customers, ensuring they receive timely and effective support.
• Develop strong relationships with customers to understand their business needs and objectives.
• Proactively monitor customer usage and feedback to enhance their experience with Repro’s products and services.
• Conduct regular follow-ups and customer check-ins to ensure satisfaction.
Onboarding & Product Support
• Guide new customers through the onboarding process, ensuring a seamless transition.
• Train customers on Repro’s software, office equipment, and digital solutions.
• Address customer concerns and troubleshoot issues, coordinating with the technical support team when needed.
Retention & Growth
• Identify upselling and cross-selling opportunities to expand business within existing accounts.
• Monitor customer renewals and proactively address potential churn risks.
• Gather customer feedback and work with internal teams to improve products and services.
Collaboration & Reporting
• Work closely with sales, marketing, and technical teams to deliver customer-focused solutions.
• Maintain accurate records of customer interactions, feedback, and support activities.
• Provide regular reports on customer success metrics and improvement strategies.

Key Qualifications & Skills
• Bachelor’s degree in Business Administration, IT, Marketing, or a related field.
• 2+ years of experience in customer success, account management, or a related role.
• Strong understanding of office equipment, IT solutions, and software services.
• Excellent communication and interpersonal skills.
• Ability to analyze data and customer feedback to drive business decisions.
• Problem-solving mindset with a proactive approach to customer challenges.
• Familiarity with CRM tools and customer success software is a plus.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
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Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Friday, February 28 2025
Duty Station: Lusaka
Posted: 19-02-2025
No of Jobs: 1
Start Publishing: 19-02-2025
Stop Publishing (Put date of 2030): 19-02-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SHOW FULL COLUMNS FROM `icop0_users`392μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid136μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid186μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Customer-Success-Executive-job-at-Repro-Ltd-72915'120μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 185μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"374μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.1ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin164μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin104μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`140μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'111μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'242μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 741293μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?141μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?12.9ms912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy