Summary
Date Posted: Monday, March 17 2025, Base Salary: Not Disclosed

JOB DETAILS:

Location: Lusaka
Job Purpose:
To identify members and potential members’ needs and expectations, to deliver service requests, ensuring the member receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.
To ensure SACCO visibility and awareness among potential members to achieve sustained growth in membership

Key Performance Areas:
KEY RESULT AREA
PRINCIPAL ACCOUNTABILITIES (MAIN DUTIES)
Customer Service and Engagement
Communicate with members and other key stakeholders to ensure prompt feedback to queries, reports, contributions and complaints as well as facilitate smooth flow of information to stakeholders
Marketing
Develop and implement marketing strategies to promote growth of SACCO membership
Financial Literacy Programs
Formulate and deliver financial literacy programs for members of the SACCO in order to promote informed and sound individual financial decision making
Credit Policy
Implementation and periodic review of Credit Policies in line with stakeholder guidelines to ensure profitable operations of the SACCO
Membership Recruitment
Ensures continuous member recruitment to the SACCO and the maintenance of a database of members to facilitate access to benefits and easy retrieval of information
Monitoring and Evaluation
Monitor and Evaluate SACCOS product offerings in order to develop and implement appropriate interventions
Management
Manages effectively, human, financial and other resources in order to attain the objectives of the Unit
Performance management
Develop workplans and operationalization of the annual performance systems in order to monitor and evaluate performance

Qualifications
f) Minimum Primary/Secondary Education:
Full Grade 12/Form 5 Certificate
g) Minimum Vocational/Professional Qualifications:
Degree in Business Administration, Marketing, Customer Service
Master’s degree in a related field will be an added advantage
h) Minimum Relevant Pre-Job Experience:
4 years’ experiencei) Communication Skills:
ii) Written Skills:
Able to write technical and analytical report
iv) Oral Skills:
Able to communicate effectively in English
j) Other Skills/Attributes:
Computer literacy
Analytical skills
Interpersonal skills
Statistical skills
Integrity
Confidentiality
Initiative
Ability to multitask and work under pressure

Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• All application letters with current curriculum vitae (CV) and certified copies of academic/professional qualifications (in PDF and as a single document) should be forwarded not later than 12.00 hours. Friday 28th March 2025. The subject of the email must clearly indicate the position being applied for. Only shortlisted candidates will be communicated to.

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