Summary
Date Posted: Friday, March 21 2025, Base Salary: Not Disclosed

JOB DETAILS:
Mukuba Hotel Limited (the “Hotel”) is a company wholly owned by the Industrial Development Corporation (“IDC”). The Hotel is located in Ndola District of Copperbelt Province. Mukuba features a herd of graceful impala, among other attractions, symbolising the hotel’s unsurpassed quest for excellence which has earned it the title “Gem of the Copperbelt” amongst local and international admirers. As part of its growth strategy, the Company is looking to fill the following position:

1.0 ASSISTANT FINANCE OFFICER
Role Overview:
The Assistant Finance Officer will play a critical role in supporting the Finance Manager by ensuring the smooth processing of financial transactions, preparing reports, and assisting with financial planning and analysis. The role involves helping with budget preparation, maintaining accurate financial records, and ensuring compliance with accounting standards and regulatory requirements.

Key Roles and Responsibilities:
1. Financial Transaction Management:
• Assist with processing all financial transactions, ensuring accuracy and compliance with accounting standards.
• Maintain accurate records of all financial activities and assist with daily financial operations.
2. Financial Reporting:
• Support the preparation of monthly, quarterly, and annual financial statements.
• Assist in the reconciliation of financial accounts, ensuring they are up to date and accurate.
3. Budget Assistance:
• Help in the preparation, execution, and monitoring of departmental budgets.
• Assist in variance analysis to identify and report discrepancies and suggest improvements.
4. Compliance and Tax Filing:
• Ensure compliance with tax laws, regulatory requirements, and assist in the timely filing of statutory returns.
• Support in implementing internal controls to safeguard assets and prevent financial mismanagement.
5. Audit Support:
• Provide support during both internal and external audits by supplying relevant documents and reports.
• Assist in addressing audit findings and ensuring proper corrective actions are taken.
6. General Financial Support:
• Provide administrative support in day-to-day financial operations, including invoicing and preparing financial summaries.
• Ensure the integrity and accuracy of financial data entered into the system.

Minimum Qualifications & Experience:
• Grade 12 Certificate.
• Diploma level in accounting or qualification such as ACCA, CIMA, or CA (Zambia).
• Licentiate membership with the Zambia Institute of Chartered Accountants (ZICA).
• Minimum of two (2) years of relevant work experience in a similar role.
• Proficiency in financial management software and strong analytical skills.

Application Process:
• Qualified candidates who are eager to contribute to the success of Mukuba Hotel Limited and are willing to be based in Ndola District, Copperbelt Province, should submit the following documents: Application letter addressed to the General Manager. Updated Curriculum Vitae (CV) with three (3) traceable referees. Proof of membership to a relevant professional body. Copy of National Registration Card (NRC).
• All applications are online. Go to https://forms.office.com/r/XR6NHC9gU2 
• The deadline for receiving applications shall be 31st March 2025.
• Take note that the Zambia Qualifications Authority (ZQA) certificate of verification and evaluation of qualification will be required before the job offer.
• Mukuba Hotel is an Equal Employment Opportunity Employer.

2.0 STORES OFFICER
Role Overview:
The Stores Officer is responsible for assisting in managing the hotel’s inventory system, ensuring proper storage, and overseeing the issuance and receipt of goods. The role involves maintaining accurate stock records, supporting procurement activities, and ensuring compliance with safety and organizational standards. The Stores Officer will report directly to the Stores Manager.

Key Roles and Responsibilities:
1. Inventory Management:
•
• Assist in overseeing the receipt, storage, and distribution of supplies in accordance with company policies.
• Monitor and maintain accurate stock levels.
• Ensure that inventory is properly organized and stored to minimize damage and maximize space efficiency.
2. Procurement Support:
•
• Assist in monitoring stock levels and request reorders when necessary.
• Ensure timely and accurate delivery of ordered goods.
• Communicate with suppliers to confirm order status and delivery schedules.
3. Stock Audits & Reconciliation:
•
• Conduct regular stock checks to ensure accuracy of inventory records.
• Report any discrepancies between physical stock and records to the Stores Manager.
• Assist with stocktaking and audits as required by management.
4. Health & Safety Compliance:
•
• Maintain a clean and safe storage environment in compliance with health and safety standards.
• Ensure proper handling and storage of goods to prevent spoilage, breakage, or other damage.
5. Record Keeping & Reporting:
•
• Maintain proper documentation for stock movements, receipts, and issues.
• Assist in preparing daily, weekly, and monthly reports on inventory levels.
• Assist the Hotel in analysing inventory data to improve efficiency.
6. Customer and Staff Support:
•
• Ensure that internal departments’ inventory needs are met in a timely and efficient manner.
• Provide excellent customer service to internal stakeholders by addressing queries or issues related to supplies.

Minimum Qualifications & Experience:
• Grade 12 Certificate.
• Diploma in Procurement, purchasing and supply, or a related field.
• Membership with the Zambia Institute of Purchasing and Supply (ZIPS)
• Minimum of Five (5) years of relevant work experience in a similar position.

Application Process:
• Qualified candidates who are eager to contribute to the success of Mukuba Hotel Limited and are willing to be based in Ndola District, Copperbelt Province, should submit the following documents: Application letter addressed to the General Manager. Updated Curriculum Vitae (CV) with three (3) traceable referees. Proof of membership to a relevant professional body. Copy of National Registration Card (NRC).
• All applications are online. Go to https://forms.office.com/r/kah4vscz50 
• The deadline for receiving applications shall be 31st March 2025.
• Take note that the Zambia Qualifications Authority (ZQA) certificate of verification and evaluation of qualification will be required before the job offer.
• Mukuba Hotel is an Equal Employment Opportunity Employer

3.0 SENIOR PROCUREMENT OFFICER
Role Overview:
The Senior Procurement Officer is responsible for managing procurement processes, ensuring compliance with procurement regulations, and optimizing supply chain operations. The role involves sourcing suppliers, negotiating contracts, managing procurement budgets, and ensuring timely delivery of goods and services to support operational efficiency.

Key Roles and Responsibilities:
1. Procurement Management:
• Oversee the entire procurement lifecycle, from requisitions to contract management.
• Source, evaluate, and identify reliable suppliers for goods and services across various categories.
• Cultivate and maintain strong supplier relationships to ensure competitive pricing, quality, and delivery.
• Conduct regular market research, competitive bidding, and supplier evaluations to ensure cost-effective procurement strategies.
• Analyze and forecast procurement needs based on production and operational schedules to ensure continuous supply chain flow.
• Manage and ensure the timely availability of inventory, preventing stockouts and ensuring production efficiency.
2. Contract Management:
• Lead negotiations of contract terms, including pricing, payment terms, and service-level agreements (SLAs) with vendors, ensuring favorable terms for the Hotel.
• Ensure all procurement contracts comply with company policies, ZPPA regulatory requirements, and ethical standards.
• Coordinate the drafting and signing of contracts, ensuring clarity of terms and mutual understanding between Hotel and vendors.
• Manage the renewal, amendment, and termination of contracts in a timely and organized manner to maintain continuous operations.
• Review and update contracts periodically to ensure terms are still relevant to the evolving needs of the business.
• Develop and maintain key performance indicators (KPIs) to assess supplier performance in terms of delivery, quality, and price competitiveness.
• Conduct periodic supplier reviews and audits to ensure they meet the required standards and quality benchmarks.
3. Compliance and Risk Management:
• Ensure all procurement activities adhere to ZPPA procurement laws, company policies, and industry best practices.
• Identify and mitigate procurement risks by assessing supplier performance, potential disruptions, and quality assurance measures.
• Enforce compliance with ethical standards, ensuring fair and transparent procurement processes.
• Implement measures to address any non-compliance issues within the supply chain, initiating corrective actions when necessary.
• Maintain a record of all procurement activities, including approvals, contracts, and transactions, for auditing and reporting purposes.
4. Budget Management:
• Collaborate with the finance team to develop procurement budgets, ensuring alignment with overall company financial goals.
• Monitor and control procurement expenditures, ensuring adherence to budget constraints.
• Identify areas for cost-saving and procurement optimization by evaluating supplier performance and negotiating discounts.
• Prepare and submit regular procurement expenditure reports for senior management review.
5. Collaboration:
•
• Collaborate with internal functions like the kitchen, restaurant, bar, and other section to understand procurement needs and ensure timely delivery of goods and services.
• Provide guidance and support to department heads on procurement-related matters, helping them make informed decisions.
• Act as the key point of contact between the Hotel and suppliers, ensuring effective communication at all stages of procurement.
• Coordinate with the legal team to ensure all procurement contracts are legally sound and protect the company’s interests.

Minimum Qualifications & Experience
• Grade 12 Certificate.
• Diploma in Procurement, purchasing and supply, or a related field.
• Membership with the Zambia Institute of Purchasing and Supply (ZIPS)
• Minimum of Five (5) years of relevant work experience in a similar position.

Application Process:
• Qualified candidates who are eager to contribute to the success of Mukuba Hotel Limited and are willing to be based in Ndola District, Copperbelt Province, should submit the following documents: Application letter addressed to the General Manager. Updated Curriculum Vitae (CV) with three (3) traceable referees. Proof of membership to a relevant professional body. Copy of National Registration Card (NRC).
• All applications are online. Go to https://forms.office.com/r/vxupM2bLPs 
• The deadline for receiving applications shall be 31st March 2025.
• Take note that the Zambia Qualifications Authority (ZQA) certificate of verification and evaluation of qualification will be required before the job offer.
• Mukuba Hotel is an Equal Employment Opportunity Employer

4.0 HUMAN RESOURCE AND ADMINISTRATION COORDINATOR
Role Overview:
The Human Resource and Administration Coordinator will be responsible for managing all human capital and administrative functions within the Company. The role involves developing and implementing HR policies, overseeing talent acquisition, employee relations, performance management, training and development, and ensuring compliance with labour laws. The position also involves managing administrative services to support operational efficiency

Key Roles and Responsibilities:
1. HR Strategy and Policy Development:
• Provide strategic HR insights to senior management for informed decision-making.
• Develop, implement, and review HR policies and procedures to align with company objectives.
• Ensure compliance with labour laws, workplace regulations, and company policies.
2. Talent Acquisition and Recruitment:
• Oversee recruitment, selection, and onboarding to attract and retain top talent.
• Develop and implement employer branding initiatives to strengthen the company’s talent pipeline.
3. Compensation and Benefits:
• Oversee payroll processing, benefits administration, and compensation structures.
• Ensure fair and competitive remuneration aligned with industry standards.
• Monitor compliance with statutory payroll deductions and employee benefits.
• Oversee departmental performance, ensuring HR and administration teams meet strategic objectives.
• Provide leadership in workforce planning, succession planning, and organizational development.
• Establish and manage HR budgets, ensuring cost-effectiveness in compensation and benefits programs.
• Develop and implement incentive programs to boost employee performance and satisfaction.
4. Employee Relations and Engagement:
• Foster a positive work culture through employee engagement, team-building activities, and welfare programs.
• Manage conflict resolution, grievance handling, and disciplinary processes fairly and transparently.
• Implement employee recognition and retention programs.
5. Performance Management:
• Design and implement performance management systems to enhance productivity.
• Work with department heads to establish KPIs and conduct performance appraisals.
• Provide coaching and career development support.
6. Training and Development:
• Identify skill gaps and implement training programs to enhance workforce capacity.
• Develop leadership and mentorship initiatives.
• Partner with external training providers to deliver professional development programs.
7. Compliance and Legal:
• Ensure adherence to all employment laws, workplace safety regulations, and corporate governance policies.
• Keep up-to-date with labour regulations and implement necessary policy changes.
• Ensure compliance with statutory obligations, including ZRA (Zambia Revenue Authority), NAPSA (National Pension Scheme Authority), NHIMA (National Health Insurance Management Authority), WCFCB (Workers’ Compensation Fund Control Board), and any other relevant regulatory bodies.
• Liaise with government institutions and ensure timely submission of statutory returns.
8. Administrative Management:
• Oversee office operations, facilities management, and administrative support functions.
• Ensure a well-organized and efficient workplace through streamlined administrative processes.
• Manage fleet operations, ensuring effective allocation, maintenance, and utilization of company vehicles.
• Implement and oversee security measures to safeguard company assets and personnel.
9. HR Reporting and Analytics:
• Generate HR reports and workforce analytics for data-driven decision-making.
• Use HR technology solutions to enhance data management and operational efficiency.
10. Health and Safety:
• Promote workplace safety by implementing health and safety regulations.
• Conduct safety audits, risk assessments, and employee wellness initiatives.
• Develop occupational health programs to enhance employee well-being.

Minimum Qualifications & Experience:
• Grade 12 Certificate with five (5) O Levels.
• Bachelor’s Degree in Human Resource Management, Public Administration, Psychology, Business Administration, Industrial Relations, or a related field.
• Professional membership with the Zambia Institute of Human Resource Management.
• Minimum of five (5) years of work experience in a supervisory role or similar position.
• Strong understanding of Zambian labour laws and employment regulations.

Application Process:
• Qualified candidates who are eager to contribute to the success of Mukuba Hotel Limited and are willing to be based in Ndola District, Copperbelt Province, should submit the following documents: Application letter addressed to the General Manager. Updated Curriculum Vitae (CV) with three (3) traceable referees. Proof of membership to a relevant professional body. Copy of National Registration Card (NRC).
• All applications are online. Go to https://forms.office.com/r/M5PrGGKEYv 
• The deadline for receiving applications shall be 31st March 2025.
• Take note that the Zambia Qualifications Authority (ZQA) certificate of verification and evaluation of qualification will be required before the job offer.
• Mukuba Hotel is an Equal Employment Opportunity Employer

5.0 SALES AND MARKETING MANAGER
Role Overview:
The Sales and Marketing Manager is responsible for developing and implementing comprehensive sales and marketing strategies that drive business growth and expand market share. The role involves managing the sales and marketing teams, overseeing all marketing campaigns, and ensuring customer satisfaction while fostering relationships with key stakeholders. The Sales and Marketing Manager will report to the General Manager.

Key Roles and Responsibilities:
1. Strategy Development:
• Lead the development and implementation of sales and marketing strategies to achieve business growth and market share objectives.
• Identify target markets and customer segments to optimize sales and marketing efforts.
• Continuously analyze market trends, competitor activities, and customer needs to adjust strategies accordingly.
2. Sales Process Management:
• Oversee the entire sales process, ensuring it runs smoothly from lead generation to closing deals.
• Set sales targets and KPIs for the sales team, ensuring they are met or exceeded.
• Monitor and manage sales pipelines and forecasts, ensuring timely follow-ups and conversions.
• Customer Relationship Management:
• Develop and maintain strong relationships with key customers and stakeholders.
• Address customer inquiries, resolve issues promptly, and provide high-quality customer service.
• Implement customer retention strategies to improve loyalty and repeat business.
3. Sales and Marketing Team Management:
• Manage, mentor, and motivate the sales and marketing teams to achieve high levels of performance and productivity.
• Conduct regular training sessions to enhance the team’s skills and market knowledge.
• Set performance goals, monitor progress, and provide coaching and feedback to improve performance.
4. Market Research:
• Conduct comprehensive market research to identify new business opportunities, market trends, and evolving customer needs.
• Analyze competitor activities and market conditions to identify potential threats and opportunities.
• Provide actionable insights to senior management to inform strategic decision-making.
5. Reporting and Analysis:
• Prepare and present detailed sales and marketing reports to senior management, outlining progress towards business objectives.
• Analyze sales performance metrics, marketing campaign effectiveness, and customer feedback to refine strategies.
• Use data to identify opportunities for improvement and make informed decisions to optimize performance.
6. Marketing Strategy Development:
• Lead the development and execution of comprehensive marketing strategies to promote products and services.
• Oversee digital marketing, advertising, and promotional campaigns to increase brand awareness and drive sales.
• Continuously assess the effectiveness of marketing initiatives and adjust strategies to maximize ROI.
7. Brand Management:
• Ensure consistent and compelling brand messaging across all marketing channels.
• Oversee the development of marketing materials, such as brochures, newsletters, and social media content, ensuring they align with brand guidelines.
• Maintain and enhance the company’s brand image and reputation in the market.
8. Campaign Management:
• Plan, execute, and monitor marketing campaigns to drive customer engagement and increase sales.
• Evaluate the success of campaigns, adjusting strategies to improve results where necessary.
• Coordinate with external agencies and vendors for the seamless execution of campaigns.
9. Customer Insights and Feedback:
• Collect and analyze customer feedback to inform product development and marketing strategies.
• Use customer insights to refine messaging, product positioning, and marketing campaigns.
• Conduct surveys, focus groups, and other research to gather valuable customer opinions.
10. Budget Management:
• Manage the sales and marketing budget, ensuring optimal allocation of resources across various activities.
• Monitor expenses and optimize marketing spending to ensure cost-effectiveness.
• Track return on investment (ROI) for all marketing activities and adjust spend accordingly.

Minimum Qualifications & Experience:
• Grade 12 Certificate.
• Bachelor’s Degree in Sales, Marketing, Business Administration, or a related field.
• Professional Membership with Zambia Institute of Marketing (ZIM) or equivalent.
• Minimum of eight (8) years of relevant work experience in management or a similar position.

Application Process:
• Qualified candidates who are eager to contribute to the success of Mukuba Hotel Limited and are willing to be based in Ndola District, Copperbelt Province, should submit the following documents: Application letter addressed to the General Manager. Updated Curriculum Vitae (CV) with three (3) traceable referees. Proof of membership to a relevant professional body. Copy of National Registration Card (NRC).
• All applications are online. Go to https://forms.office.com/r/GmsuZin9NY 
• The deadline for receiving applications shall be 31st March 2025.
• Take note that the Zambia Qualifications Authority (ZQA) certificate of verification and evaluation of qualification will be required before the job offer.
• Mukuba Hotel is an Equal Employment Opportunity Employer

6.0 FINANCE MANAGER
Role Overview
The Finance Manager will oversee all financial operations, ensuring accurate reporting, regulatory compliance, and financial efficiency. The role involves budgeting, strategic financial planning, risk management, and stakeholder engagement while driving financial governance and supporting executive decision-making.

Key Responsibilities
1. Financial Management & Reporting
• Oversee financial transactions, ensuring accuracy, completeness, and compliance with accounting standards.
• Ensure the preparation and analysis of monthly, quarterly, and annual financial statements.
• Lead and coordinate internal and external audit processes.
• Implement financial policies and procedures to enhance efficiency and accountability.
• Ensure timely financial reporting to the Board and stakeholders.
2. Budgeting & Financial Planning
• Develop and manage annual budgets, forecasts, and financial projections.
• Monitor budget performance, providing strategic recommendations for cost control.
• Ensure effective financial data integrity and system improvements.
3. Compliance
• Ensure compliance with tax laws, regulatory requirements, and statutory obligations.
• Oversee timely and accurate filing of returns and financial reports.
• Ensure full compliance with tax laws, regulatory requirements, and statutory obligations.
• Oversee timely and accurate filing of financial reports, VAT, PAYE, and corporate tax returns.
• Ensure adherence to statutory contributions, including but not limited to NAPSA (National Pension Scheme Authority), NHIMA (National Health Insurance Management Authority), Workers’ Compensation Fund Control Board, and ZRA (Zambia Revenue Authority) tax obligations, and local authority levies and industry-specific regulations
• Maintain strong relationships with tax authorities, auditors, and regulatory bodies.
• Develop and implement tax planning strategies to optimize financial performance.
4. Financial Risk Management & Internal Controls
• Implement robust internal controls to safeguard company finances.
• Identify financial risks and develop mitigation strategies.
• Conduct risk assessments and establish risk management frameworks.
• Drive a culture of financial integrity and fraud prevention.
5. Cash Flow & Treasury Management
• Manage cash flow and working capital to maintain operational liquidity.
• Optimize financial resources through strategic investments and cost-saving initiatives.
• Develop and execute effective treasury management strategies.
• Maintain strong banking and treasury relationships.
6. Stakeholder Management
• Maintain strong relationships with banks, financial institutions, auditors, and regulatory bodies.
• Provide financial insights to support executive leadership in strategic decision-making.
• Represent the Finance Department in cross-functional business initiatives.
• Ensure transparent financial communication with investors and board members.
7. Team Leadership & Development
• Lead, mentor, and develop a high-performing finance team.
• Foster a culture of continuous learning and professional development.
• Conduct performance reviews and provide targeted training for team growth.
• Promote collaboration between finance and other departments.

Minimum Qualifications & Experience
• Grade 12 Certificate.
• Bachelor’s Degree in Accounting or a Professional Qualification (ACCA, CIMA, or CA Zambia).
• Associate Membership with the Zambia Institute of Chartered Accountants (ZICA) (mandatory).
• Minimum of 8 years of relevant experience in a management or senior finance role.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Qualified candidates who are eager to contribute to the success of Mukuba Hotel Limited and are willing to be based in Ndola District, Copperbelt Province, should submit the following documents: Application letter addressed to the General Manager. Updated Curriculum Vitae (CV) with three (3) traceable referees. Proof of membership to a relevant professional body. Copy of National Registration Card (NRC).
• All applications are online. Go to https://forms.office.com/r/cxBPsyPvAm 
• The deadline for receiving applications shall be 31st March 2025.
• Take note that the Zambia Qualifications Authority (ZQA) certificate of verification and evaluation of qualification will be required before the job offer.
• Mukuba Hotel is an Equal Employment Opportunity Employer.

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