Summary
Date Posted: Monday, March 17 2025, Base Salary: Not Disclosed

JOB DETAILS:
The Public Service Savings and Credit Cooperative Limited is a voluntary membership-based Organization, established in January 2018 to promote a culture of savings among Public Service Workers and to be a source of easily accessible affordable loans.
The Cooperative is inviting applications from suitably qualified and experienced candidates for the underlisted vacant positions. The positions are for immediate occupation and shall be based in Lusaka.

1. Operations Manager
Location: Lusaka
Job Purpose:
To manage the design, implementation, operation and continuous improvement of the front and back office systems and processes of the SACCO in order to ensure the effective and efficient utilization and accountability of member contributions and savings.

Key Performance Areas:
KEY RESULT AREA
PRINCIPAL ACCOUNTABILITIES (MAIN DUTIES)
Banking Operations
Manages effectively the daily operations of the Front Office Services Activity (FOSA) and Back Office Services Activities (BOSA) in order to ensure the efficient and effective operations of the SACCO
Business Development
Manages effectively the development and implementation of product offerings to ensure maximization of revenue generating opportunities
Debt Collection
Manages the process of pursuing payments of debts owed by individuals or businesses to the SACCO in order to ensure collection of monies owed to the SACCO
Financial Literacy Programs
Manages the formulation and implementation of financial literacy programs for members of the SACCO in order to promote informed and sound individual financial decision making
Credit Policy
Facilitates the development, implementation and periodic review of Credit Policies in line with stakeholder guidelines to ensure profitable operations of the SACCO
Marketing
Manages the development and implementation of market strategies to promote growth of the SACCO
Membership Recruitment
Manages the process of recruiting members to the SACCO and the maintenance of a database of members in order to facilitate access to benefits and easily retrieval of information
Customer Service and Engagement
Manages effectively with customers/ stakeholders to ensure prompt feedback to queries, reports, contribution and complaints as well as facilitate smooth flow of information to stakeholders
Monitoring and Evaluation
Manages regularly Monitoring and Evaluation of the SACCOS product offerings in order to develop and implement appropriate interventions
Research PlanningManagement
Manages effectively the conduct of research and planning. related to Credit Union and Cooperative operations to generate information, facilitate decision making and achievement of the SACCO set objectives.
Management
Manages effectively, human, financial and other resources in order to attain the objectives of the Department
Performance management
Manage timely development of plans and operationalization of the annual performance systems in order to monitor, evaluate and enhance performance

Qualifications
a) Minimum Primary/Secondary Education:
Full Grade 12/Form 5 Certificate
b) Minimum Vocational/Professional Qualifications:
Bachelor’s Degree in Accountancy, Banking, Finance, Business Administration. or Full ACCA or CIMAMaster’s degree in Finance and Accounting or equivalent will be an added advantage
c) Minimum Relevant Pre-Job Experience:
5 years’ experience with 2 at Senior management level
d) Communication Skills:
i)Written Skills:
Able to write technical and analytical report
ii) Oral Skills:
Able to communicate effectively in English
e) Other Skills/Attributes:
Computer literacyAnalytical skills

2. Customer Service/Marketing Officer
Location: Lusaka
Job Purpose:
To identify members and potential members’ needs and expectations, to deliver service requests, ensuring the member receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.
To ensure SACCO visibility and awareness among potential members to achieve sustained growth in membership

Key Performance Areas:
KEY RESULT AREA
PRINCIPAL ACCOUNTABILITIES (MAIN DUTIES)
Customer Service and Engagement
Communicate with members and other key stakeholders to ensure prompt feedback to queries, reports, contributions and complaints as well as facilitate smooth flow of information to stakeholders
Marketing
Develop and implement marketing strategies to promote growth of SACCO membership
Financial Literacy Programs
Formulate and deliver financial literacy programs for members of the SACCO in order to promote informed and sound individual financial decision making
Credit Policy
Implementation and periodic review of Credit Policies in line with stakeholder guidelines to ensure profitable operations of the SACCO
Membership Recruitment
Ensures continuous member recruitment to the SACCO and the maintenance of a database of members to facilitate access to benefits and easy retrieval of information
Monitoring and Evaluation
Monitor and Evaluate SACCOS product offerings in order to develop and implement appropriate interventions
Management
Manages effectively, human, financial and other resources in order to attain the objectives of the Unit
Performance management
Develop workplans and operationalization of the annual performance systems in order to monitor and evaluate performance

Qualifications
f) Minimum Primary/Secondary Education:
Full Grade 12/Form 5 Certificate
g) Minimum Vocational/Professional Qualifications:
Degree in Business Administration, Marketing, Customer Service
Master’s degree in a related field will be an added advantage
h) Minimum Relevant Pre-Job Experience:
4 years’ experiencei) Communication Skills:
ii) Written Skills:
Able to write technical and analytical report
iv) Oral Skills:
Able to communicate effectively in English
j) Other Skills/Attributes:
Computer literacy
Analytical skills
Interpersonal skills
Statistical skills
Integrity
Confidentiality
Initiative
Ability to multitask and work under pressure

3. Customer Service/Marketing Assistant
Location: Lusaka
Job Purpose:
To deliver service requests, ensuring the member receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving firstcontact resolution.To market the services and products offered by the SACCO, ensuring visibility and awareness among potential members to achieve sustained growth in membership

Key Performance Areas:
KEY RESULT AREA
PRINCIPAL ACCOUNTABILITIES (MAIN DUTIES)
Customer Service and Engagement
Provide prompt feedback to member enquiries and queries to facilitate smooth flow of information to members
Marketing
Implement marketing strategies to promote growth of SACCO membership
Financial Literacy Programs
Deliver financial literacy programs for members of the SACCO in order to promote informed and sound individual financial decision making
Membership Recruitment
Undertake continuous member recruitment to the SACCO and the maintenance of a database of members to facilitate access to benefits and easy retrieval of information
Communication
Timely communicate to members key developments in the SACCO

Qualifications
k) Minimum Primary/Secondary Education:
Full Grade 12/Form 5 Certificate
l) Minimum Vocational/Professional Qualifications:
Diploma in Business Administration, Marketing, Customer Service, Public Relations
m) Minimum Relevant Pre-Job Experience:
2 years’ experience
n) Communication Skills:
v) Written Skills:
Able to write technical and analytical report
vi) Oral Skills:
Able to communicate effectively in English
o) Other Skills/Attributes:
Computer literacy
Analytical skills
Interpersonal skills

4. Driver
Location: Lusaka
Job Purpose:
To drive the allocated Cooperative vehicle to facilitate the mobility of officers, equipment, and Materials

Key Performance Areas:
1. Drive safely and regularly members of staff on official business to facilitate attendance to company duties
2. Complete timely log of official trips, daily mileage, fuel consumption, oil changes etc to enhance accountability of motor vehicle usage
3. Ensure the Cleanliness of the allocated vehicle to provide a conducive environment
4. Report timely the occurrence of road traffic accidents in order that remedial action is promptly Taken
5. Undertake the daily inspection of the vehicle allocated with respect to road worthiness to avoid road traffic accidents, unnecessary break downs and expenses
6. Ensure that allocated vehicle is parked in a safe and authorized area to guarantee the Vehicle’s safety
7. Observe the road and traffic laws and regulations as prescribed by the Zambian Highway code and relevant laws.

Qualifications
1. Primary/Secondary Education:
Grade 12 certificate
2. Minimum Vocational/Professional Qualifications:
Valid Driving License (Class C)Trade Test Certificate will be an added advantage
3. Minimum Relevant Pre-Job Experience:
5 years experience as a driver with a good driving record
4. Communication Skills:
i) Written Skills:
Ability to write in English
ii) Oral Skills:
Ability to communicate clearly in English

iii. Other skills/Attributes:
• Excellent driving skills
• Flexible, effective teamwork and interpersonal skills
• Good Personal Grooming and Personal Presentation
• Well organized and systematic
• Good Public Relations
• Discreet and respectful of Confidentiality
• Willing to work long and irregular hours, shift duty and on Public Holidays as required
• Willing to take regular and extensive travel across the country

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• All application letters with current curriculum vitae (CV) and certified copies of academic/professional qualifications (in PDF and as a single document) should be forwarded not later than 12.00 hours. Friday 28th March 2025. The subject of the email must clearly indicate the position being applied for. Only shortlisted candidates will be communicated to.

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