Summary
Date Posted: Friday, March 21 2025, Base Salary: Not Disclosed

JOB DETAILS:
Key Responsibilities
– Lead and manage pre-sales engineers, solution architects, implementation specialists, and support personnel.
– Provide expert guidance in solution design, proposal development, and client-facing technical presentations.
– Oversee technical delivery and post-sales support to ensure timely and high-quality service.
– Align technical operations with ISO quality management systems and SOPs.
– Collaborate with Head Office and regional offices to maintain delivery consistency and share best practices.
– Serve as the primary technical interface with OEMs, technology vendors, and strategic partners.
– Participate in vendor technical training and certification initiatives.
– Support tender responses and government procurement processes.
– Monitor and report on delivery KPIs, resource utilization, client satisfaction, and issue resolution.

Ideal Candidate Profile
– Degree in ICT, Engineering, Computer Science, or a related field.
– Professional certifications (e.g., ITIL, ISO 9001, Microsoft, Cisco, VMware) are a strong advantage.
– Minimum 5 years’ experience in ICT technical service delivery, with at least 2 years in a management role.
– Strong understanding of pre-sales solution design, service delivery frameworks, and post-sales technical support.
– Experience interfacing with OEMs, vendors, and technology partners.
– Familiarity with ISO standards and service management best practices.
– Proficient in CRM and ticketing systems, with strong reporting and documentation skills.
– Effective leadership, communication, and cross-functional collaboration capabilities.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• Candidates Meeting the above profiles can send their applications no later than 25th March 2025.

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