Summary
Date Posted: Wednesday, December 04 2024, Base Salary: Not Disclosed

JOB DETAILS:
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary
• To deliver performance excellence through working as part of a team which undertakes a wide range of processing and servicing activities
• This is a generic role to be carried out within all of the Absa Africa centralized operations processing sites, and the role holder may be required to work flexibly across a variety of different activities.
• Timely extraction and reporting of regulatory returns such as Cash Transaction Report (CTR)
• Correlation and consolidation of branch reports into the Cash Transaction Report

Job Description
Accountability: Delivering Operational Service – (80%)
Outputs:
• Extraction of information required for regulatory reporting from various sources such as BIW on a daily basis
• Undertake required processing of information and servicing activity in accordance with set procedures.
• Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken.
• Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation.
• Achieve individual operational performance targets and support the achievement of team targets.
• Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements.
• Action any queries / complaints received in accordance with procedures.
• Compilation of the reports should be done within SLA.
• Provide cover for other team members as required plus any other duties that may be assigned by Team Leader / Line Manager from time to time
• Ensure that work is consolidated by the set deadline
• Returns are submitted in a timely manner
• Receiving branch / service centre reports on KYC Details for Non-Account Holders or Walk in customers.
• Responding to queries from all stakeholders
• Guide branches and Relationship managers on matters relating to Cash Transaction Thresholds.
• Raise errors report or returned branch submissions to all stakeholders at end of day.
• Ensure queries are resolved within the service level agreement
• Reconcile and ensure all branch / Service Centre reports have relevant supporting information captured as per law requirement
• Liaise with Compliance for any concerns arising from the branches or Corporate Service Centres
• Work closely with the team leader and other team members as one team to deliver excellent performance.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide cover for other team members as required plus any other duties that may be provided by line manager from time to time
• Support and adopt the implementation of change initiatives.
• Participate in local events to support local develop individual and team skills and raise the Absa profile in the local community
• When directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank’s systems. Only escalate to the team leader when all other efforts have been exhausted to resolve the customer’s request as per policy.
• Perform any other duties that may be assigned by the team leader / line manager from time to time

Accountability: People Activities Teamwork (10%)
Outputs:
• Attend Morning hurdles to review the team’s performance
• Attend Community activities organised by the team
• Be abreast with changes communicated by the Financial Intelligence Centre and the Central Bank of Zambia
• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
• Ensure processes are up to date with the Law.
• Agree performance development objectives with the team leader
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

Accountability: Leadership:- (10%)
Outputs:
• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development
• Live Group behaviours and inspire others in working together to achieve the strategic vision
• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development

Role Specific:
• People Management skills
• Coaching / mentoring
• Analytical skills and an eye for detail
• Significant social skills and initiative to deal with the variety of people and situations.
• High degree of keyboard skills, accuracy and speed.
• Relationship management at multiple levels of seniority
• Numerical skills
• Communication and presentation skills
• Persuading and influencing
• Clear and concise writing and reporting
• Good numeric skills
• Good interpersonal and relationship skills.
• Quality conscious
• Keyboarding / PC skills – BIW
• Good personal organization, skills
• Team working
• Basic problem solving.
• In-depth knowledge of Internal Banking systems.

Person Specific:
• Basic understanding of the nature and dynamics of the banking industry
• Negotiation skills
• Good interpersonal skills
• Planning and organising skills
• Resilience and flexibility
• Quality/excellence mindset
• Able to work without supervision
• Personal organization and thoroughness
• Quality conscious initiative and integrity
• Managing relationships
• Results focussed

Education And Experience Required
Preferred: Bachelor`s Degree and professional qualification
Essential: Advanced Diploma or Diploma in relevant professional qualification (Banking, Economics, Business administration, etc)

Experience:
• Minimum 1 year work experience.
• Awareness of cultural differences and varying legal/regulatory environments.
• Banking or Financial services industry related knowledge.

Knowledge & Skills:
Essential
• Good knowledge of relevant processes and procedures
• Good knowledge of operational risk and rigour requirements and standards applicable to the relevant processes and procedures.
• An understanding of the team performance objectives – service level agreements and customer service targets.
• Working understanding of technical systems e.g. Brains, FOS, Excel, BIW, EBOX, Sybrin system, Laser archive etc.
• A working knowledge and understanding of relevant legislation e.g. KYC, Money Laundering, service standards, health and safety standards etc.
• Working knowledge of complaints handling procedure.
• Knowledge of team interfaces with other business areas, centres and branches.
• Awareness of Service Delivery goals and objectives.
• A broad awareness of Retail and Corporate products and services
• Excellent understanding of the bank’s systems, processes and policies.
• Detailed knowledge of transaction processing.
• Knowledge of bank book- keeping processes.
• Expert knowledge of international / cross-border payment regulations.
• Detailed working knowledge of audit requirements and snap check procedure
• Thorough knowledge of the banks typing standards and customer service standards.
• Very good understanding of the COO’s/ team’s preferred style.
• A good understanding of the banks general policies and procedures.
• Understanding of the use of equipment, filing procedures.
• Thorough knowledge of the bank structure and activities.
• A sound understanding of the Clearing Rules
• Clear understanding reconciliation business rules.
• Understanding of Bank’s policies and procedures.

Preferred
• Confidence and a willingness to deliver.
• Good communication skills.
• Highly motivated and able to coordinate multiple activities across various disciplines.
• Experience of working in a financial organization would be beneficial.
• Awareness of operational risk disciplines, key risk indicators relevant to information risk and a business-focused approach to controls is also beneficial.
• Deep technical knowledge in any one discipline is not a requirement for this role.
• A proactive and hands-on approach is essential to demonstrate that the value that this role and function can add to our organization.

Competencies:
• Business management
• Communication/Influencing skills
• Stakeholder/customer relationship management
• Strong Communication/Influencing skills and managing multiple stakeholders and customer relationships
• Strong influencing and negotiation skills
• Ability to think creatively and identify innovative solutions
• Key board skills
• Good communication skills, both verbal and written
• Accuracy
• Time Management
• Numeracy
• Ability to work under pressure.
• PC skills
• Analytical skills

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure

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