Summary
Date Posted: Wednesday, October 02 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Description:
Purpose
To effectively manage the front office in order to offer an exemplary service to patrons of Inyati guestrooms.

Key Responsibilities
• Receive clients and ensure all is aligned to respect bookings
• Create a clean, organized and positive office atmosphere at front office
• Respond to queries from booked clients and escalated to respective sections within departments, ensure all is documented and follow-up from time to time for closure.
• Attend to phone, take messages, and redirect calls to appropriate offices.
• Maintain electronic and physical contracts, invoices and receipts archives or register
• Organize and maintain files and records in public folders, dashboards; update when necessary
• Manage viability of Pilot system and related IT matters such as licenses
• Ensure all compliance documents are up to date
• Create and maintain updated documents and spreadsheets as guided by supervisor
• Oversee sorting and distribution of incoming mail,
• Ensure office equipment, such as Pilot, photocopier, printers, etc. are in sound condition
• Record meeting minutes and dictations, share and store in public folder archives
• Ensure all contracts are up to date.
• Manage procurements and receipts of materials and ensure all delivery and issues are updated into inventory control register
• Track all daily booking, ensure clarity and seamless operation

Qualifications
• Minimum Grade Twelve (12)
• Minimum of a diploma in business administration, hospitality, and IT
• Hospitality related certification added advantage
Experience
• Minimum 2 years’ experience in hospitality industry in similar role an added advantage
• Pilot or related POS added advantage
• Experienced in Microsoft suite.

Behavioural Traits
• Hard working
• Dedicated
• Team Player
• Organized
• Outgoing personality
• Attentive to detail

Operational Requirements
• Good customer service skills
• Team player
• Sober character

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Postgraduate Degree

Job application procedure
• Interested qualified? Click here to apply

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