Summary
Date Posted: Thursday, September 28 2023, Base Salary: Not Disclosed

JOB DETAILS:
• Job Purpose
The HR Manager will be responsible of designing and evaluating career paths, overseeing all HR functions and Implementing strategies that meet the Company goals. Design hiring plans for all hotel departments based on seasonal needs. The lead in the formulation of talent acquisition strategies to build strong pipelines for future hiring needs and formulate career development plans. Promote inclusion in the workplace and reinforce our position as an equal opportunity employer.

Summary of Key Responsibilities;
• Develop hiring plans for every department in the hotel based on seasonal necessities.
• Work with the Executive Team in the refining, development and implementation of the Hotels’ Human Resource policies, procedures, and conditions of service.
• Monitor employee working and attendance schedules including paid time off, breaks, and overtime.
• Work to on-board new hires to make them feel comfortable.
• Report on employee turnover rates.
• In liaison with the General Manager & Line Managers, develop annual work force plans
• Develop and regularly review job descriptions for all positions
• Assist with the preparation, coordination, and execution of employee programs and events, such as regular staff meetings, food festivals, annual picnics, holiday parties, Wellness Fairs, farewell parties, and community service projects, among others.
• Execute employee retention programs such as end-of-season bonuses.
• Organize training programs for all hotel employees such as customer service skills training.
• Serve as a liaison for employees who possess inquiries on job-related issues.
• Working closely with line managers, manage staff performance using the recommended staff performance management system.
• Collaborate accommodation, transport, and catering for our employees when needed.
• Administer remuneration, severance, and benefits policies.
• Ensure HR plans align with the Hotels mission and business objectives
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Manage compensation and benefits plans
• Oversee employee attendance and working schedules, including paid time off, overtime and breaks
• Organize employee records, like contracts, paying special attention to work permits and visas
• Implement employee retention programs (i.e end-of-season bonuses, Oversees training)
• Schedule trainings for all hotel employees (for example, customer service skills training)
• Analyse the effectiveness of our HR procedures and tools
• Developing clear policies and ensuring policy awareness.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary and termination procedures.
• Maintaining employee and workplace privacy.
• Ensures that every employee receives an appraisal every 12 months or as required by hotel management policy, and that all appraisals are reviewed and improvement needs are followed up on as needed.

Required Skills and Competencies
• Excellent Communication Skills
• Good Interpersonal Skills
• Honest and Trust Worthy
• Attention to detail
• Conflict Management Skills
• Good Analytical Skills
• Negotiating Skills
• Excellent leadership abilities
• Good problem-solving Skills
• Good listening skills

Primary Areas of Accountability:
Qualifications and Experience
• Degree in Human Resources Management or Equivalent.
• Must have a minimum of 5 -7 years’ experience in Human Resources with a reputable firm in service sector.
• Human Resource working experience in the hospitality sector will be an
added advantage (i.e. Hotel or well established Lodge/Resort)
• Understanding of the Tourism Act and other pieces of legislation vital in the running of the Hotel will be a plus
• Must have proven experience in succession planning
• Experience in conflict resolution, disciplinary processes and workplace investigations.
• Experienced in HR strategic planning
• Must proven Experience in Employee Contract Management
• Must have detailed understanding of the Zambian labor Laws
• Must be well vested in most payroll and HR softwares
• Good interpersonal skills and responsive demeanor
• Professional, organized, and can multitask
• Ability to build and maintain positive relationships with colleagues.
• Must be a member of the ZIHRM (With 2023 Practicing Certificate)

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
• Qualified Females Are Encouraged To Apply For Above Position
• If you meet the hiring requirements for the position, please email your CV in Ms Word and Cover Letter clearly stating your salary expectations to: jobs@bemconsult.com  & copy in bemconsult20@gmail.com 
• Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 working days of the closing date of the advert, please consider your application unsuccessful.
• DO NOT SEND CERTIFICATES AT THIS STAGE

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