Summary
Date Posted: Wednesday, December 20 2023, Base Salary: Not Disclosed

JOB DETAILS:
• LOLC Finance Zambia Limited is a registered Deposit taking Non-Bank Financial Institution with a Housing Finance License. The Company currently operates from eleven locations, namely Head Office in Lusaka, Main Branch in Central Lusaka, Kitwe, Solwezi, Chingola, Ndola, Kalumbila, Kabwe, Chipata, Mansa, Choma, Mongu and Livingstone.
• LOLC Finance Zambia Limited is a subsidiary of LOLC Holdings Plc which is the largest diversified and most profitable Group in Sri Lanka and is listed on the Colombo Stock Exchange. The Group has a presence in over twenty-five countries worldwide including nine countries in Africa.
• To support the LOLC Finance Zambia vision, we are recruiting qualified and experienced individuals for the following position:

1. MANAGER – CARD OPERATIONS x 1 – LUSAKA
Overall Objective: The overall job holder will be responsible for leading, building and distributing the Consumer Banking digital offerings across the product line, technology, marketing, sales and customer conversions. This will include and not be limited to local and international payments delivery in all our digital channels including Card Products. This position is responsible for strategy formulation and execution, in respect of business development, revenue generation, efficiency improvement, overall business process management and leadership.
• Relevant periodical reporting to Regulator and card schemes
• BIN Management
• Maintain Fee Profiles, Interest Profiles and Card Product parameters
• Monitor the system performance and propose suitable solutions/ changes to enhance the performance
• Provide User trainings to related stakeholders – Back Office, Branch and Contact Centre Staff
• Safeguard the confidentiality of all information pertaining to the company and the organization obtained externally or internally during the course of the employment and refrain from divulging the same to any third party.
• Ensure work commitments are realised in a professional and timely manner leading to continuous improvement of the department’s credibility and the strengthening of the corporate image of the company.
• Train and monitor the duties of Risk Investigators
• Transaction Dispute Management and Chargebacks
• Card scheme communications, compliance reporting
• Manage Authorization Parameters to minimize the Financial and Reputational losses to the Company
• Data maintenance and secure sharing of MIS reports with authorized stakeholders.
• Ensure work commitments are realised in a professional and timely manner leading to continuous improvement of the department’s credibility and the strengthening of the corporate image of the company.
• Undertake to actively support the company’s commitment towards precautionary measures to ensure that system & processes of the company are not used for money laundering activities or for financing of terrorism & unlawful activities.
• Safeguard the confidentiality of all information pertaining to the company and the organization obtained externally or internally during the course of the employment and refrain from divulging the same to any third party.

Qualifications
• Relevant business degree, preferably with a major in Business Administration, Finance, Accounting, Economics, Law or a related discipline
• 4 years’ experience in banking preferably in Digital Financial Services architecture and/or Telecommunications
• Functional understanding of Core Banking Applications
• Sound business and people development performance
• Passionate about customer experience with a strong background in developing digital solutions and marketing with the ability of value growth from digital channels.
• Proven ability to use the Customer-insight for business decisions.
• A functional understanding of our digital payment channels ATM, Internet Banking and Mobile Banking

2. ASSISTANT MANAGER – CARD OPERATIONS x 1 – LUSAKA
Overall objective: To provide strategic leadership to cards, and e Channels solutions in ways that attract and retain clients and enable the bank to achieve its revenue and profitability targets.
• Setting up and managing the system parameters related to User Profiles, Product Profiles, Limit Profiles, Fee Profiles and Transaction Profiles
• Work closely with internal and external stake holders
• Adhere to Regulatory guidelines with regard to Anti Money Laundering (AML) and Customer Protection Policy
• Scheme, Network certification, card profile building and testing
• Manage user access matrix, maker checker controls and daily audit trails
• Data maintenance and data cleansing sharing of MIS reports with authorized stakeholders.
• Define and implementation of Processes
• Stock maintenance, Manage Daily New Issuances, Replacements and Renewal Process
• Manage the Card and PIN security measures
• Fraud prevention, monitoring, reporting and evaluation of performance of FRM rules and recommend suitable changes to counter the possible fraudulent activities

Qualifications:
• Relevant business degree, preferably with a major in Business Administration, Finance, Accounting, Economics or a related discipline
• Experience in banking procedures.
• Strong communication, negotiation, problem solving and analytic skills.
• 2+ years’ banking experience encompassing full understanding of Retail and Digital products (Debit and Credit Cards)

3. ASSISTANT MANAGER-COLLECTIONS & RECOVERIES x 1 – LUSAKA
Overall Objective: The overall objective of this role is to identify, evaluate and monitor the non-performing loan accounts and implement a recovery action plan to achieve timely and maximum recovery at a minimal cost and appropriate turn-around time

Job Responsibilities;
• Monitor delinquent loans facilities to determine reasons for delinquency by application of sound credit judgment, collections strategy and process within pre-determined credit policy guidelines and regulation to minimize credit losses;
• Prepare and submit loans ageing analysis, schedule and related reports of the overdue and repayment for all credit facilities and follow up with the defaulted borrowers on recoverability of outstanding arrears or loan balance;
• Develop appropriate and effective payment plans with defaulting clients and making sure that such clients pay according to the plan;
• Identify root causes of defaults and make recommendations for process improvement as and when appropriate;
• Initiate demand and reminder letters to all defaulting customers and review all credit files for proper documentation and monitoring;
• Maintain and prepare weekly and monthly collections reports, updates and status on the recoveries to the Supervisor;
• Undertake regular and frequent calls, site visits, and follow-ups with the defaulters to implement remedial strategies and action plans for loan recovery;
• Pass on difficult debtors at appropriate time to legal department;
• Maintain a consistent reduction of non-performing debts through aggressive recoveries and viable restructuring options;
• Ensure compliance to LOLCFZ’s Credit Policy and Procedures regarding management of debt recovery process;
• Supervise Debt Recovery officers
• Assumes any other responsibilities assigned.

Qualifications;
• Certified grade 12 certificate with a minimum of Credits in English and Mathematics
• Any business-related Diploma or Degree, preferably in Finance and Credit, Banking, Accounts, Economics or Business Administration
• A minimum of 3 years’ of relevant work experience in debt collection and credit risk management in Financial sector
• Background in a NBFI/Microfinance Institution will be an added advantage
• Demonstrate a clear understanding of recovery processes with sound understanding of credit life cycle and debt recovery process/techniques
• Strong analytical skills and Investigative skills to ensure all loan repayments

4. ASSISTANT MANAGER – OPERATIONS x 1 – LUSAKA
Overall Objective: Promoting organisational efficiency in order to achieve organisational goals through the support of the Credit, Sales, Finance departments and the branches while ensuring adherence to implemented policies and procedures.

Job Responsibilities;
• Experience in managing branch operations in the branch network
• Experience in teller management and cash reconciliation
• Awareness of day-to-day overall branch operations
• Coordinate with branches to ensure compliance with internal procedure
• Responsible for achieving good audit rating in all branches
• Regulatory requirements of Branch cash management and Vault management
• Coaching and Training staff on the process, product, and compliance guidelines
• Branch visits and carry out spot audits and release reports ensuring achieving good audit rating
• Perform daily, weekly, and Monthly checks
• Closely monitoring branches to detect any violations, and errors and provide recommendations and solutions
• Coordinate and support branches for Audit replies
• Minimize operation losses
• Assist Branches with day-to-day operations to resolve compliance and customer-related issues
• Carry out preliminary investigations and release reports
• Ensure staff carder is available and coordinate with HR to find out suitable replacements for branches
• Experience in archiving and maintaining customer records would be an added value

Qualifications;
• Certified grade 12 certificate with a minimum of Credits in English and Mathematic
• Any business-related Diploma or Degree, preferably in Finance and Credit, Banking, Accounts, Economics or Business Administration
• A minimum of 3 years’ of relevant work experience in debt collection and credit risk management in Financial sector
• Background in a NBFI/Microfinance Institution will be an added advantage
• Demonstrate a clear understanding of coordinating branch operations from a central location

5. SENIOR ACCOUNTANT x 2 – LUSAKA
Overall Objective: The position is responsible for ensuring timely compilation of accurate financial reports, transcription of data from source documents, reconciliations, production of final accounts and statutory compliance. The position monitors the cash flow of the company on a daily basis, preparing periodic analytical flash reports, controlling all banking and operating systems

Job Responsibilities
• Preparation of all components of Management accounts, Bank of Zambia Returns and Group reports
• Monthly cost reporting and review (strong focus on cost review and cost management reporting)
• Perform month-end and year-end close processes
• Ensure monthly GL and bank reconciliations are completed on time and are accurate
• Ensure treasury investment interest and balances are processed on time and are accurate as well as providing analysis on balances for review
• Prepare annual financial statements for Statutory entities
• Ensure management of company accounts, including posting and payment
• Preparation of Audited Financial statements
• Ensure and review of daily, weekly and monthly bank reconciliation of all accounts
• Strong focus on financial modelling and budgets
• Oversee that all loans are disbursed daily
• Ensure resolution of all bounced payments and queries within the stipulated time frame

Qualifications;
• Certified grade 12 certificate with a minimum of credit in English and Mathematics
• Undergraduate qualification in Accountancy, Finance, ZICA, ACCA or CIMA, or related discipline
• Member of the Zambia Institute of Chartered Accountants (ZICA)
• A minimum of 3 years’ progressive work experience in similar job function
• Background in a Microfinance Institution will be an added advantage
• Personal attributes should include integrity and reliability; must be astute, versatile, self-driven and well-motivated.
• Preferably based in respective location of application with own accommodation

6. APPLICATIONS ADMINISTRATOR
Overall Objective: The Applications Administrator shall work as a strategic support staff to the IT Department and be responsible for designing, planning, organizing, monitoring, installing, and supporting LOLC Finance Zambia computer systems. The administrator installs and administrates system applications, both desktop and enterprise on end points (laptops and servers). The administrator is responsible for maintaining all applications, and solving any problems that may occur with them.

Job Responsibilities
• Support CBS by participating & performing deployment, configuration, maintenance of Fusion and related applications.
• Support the business by participating & performing deployment, configuration, maintenance of Enterprise Applications.
• Perform local system security management functions and audits including monitoring all application system access requests; validation of needs and evaluation of appropriate access levels needed for system access.
• Support deployment of application updates and coordinate UAT for all applications.
• Assist in the procurement of products by being principally responsible for analyzing and providing technical recommendations to maintain a consistent platform performance.
• Provide weekly, monthly report on all system performance, issues, and tasks completed.
• Regularly verify status of automated tasks (e.g., EOD – End of Day)
• Ensure that policies, procedures, and process are documented and provided to various stakeholders.
• Maintain user guides for systems within your work area (systems) for both end users and technical users.

Qualifications;
• Bachelor’s degree or Diploma (plus Professional certificates in IT)
• At least 3-years’ experience in prescribed field

7. NETWORK ADMINISTRATOR
Overall Objective: The Network Administrator shall work as a strategic support staff to the IT Department and be responsible for designing, planning, organizing, monitoring, installing, and supporting LOLC Finance Zambia computer systems. The administrator designs and installs LANs, WANs, Internet and Intranet systems, and network segments. The administrator is responsible for maintaining computer networks and solving any problems that may occur with them.

Job Responsibilities:
• Mounting & installation of network equipment and rack components, Update Services (Network Equipment firmware, Endpoints, Software)
• Configure and administer routers, switches, firewalls, VPN and other network related devices and technologies.
• Working closely with other teams (members) to support issue management on the local IT service desk
• Maintain an accurate account/record of all network equipment and services and inventory (List of equipment, services, and licenses).
• Coordinate interactions with vendors in service provision.
• Ensure and maintain a strict security policy as regards to the network equipment.
• Assist in the procurement of products by being principally responsible for analyzing, monitoring network and computing platform needs and providing technical recommendations to maintain a consistent platform performance
• Perform regular network systems backup, and recovery testing.
• Provide weekly, monthly report on all LAN/WAN performance, issues, and tasks completed
• Maintain user guides for systems within your work area (networks) for both end users and technical users.
• Ensure that Full scheduled network backups are carried out and coordinate regular test of backups.

Qualifications;
• Bachelor’s degree or Diploma (plus Professional certificates in IT)
• At least 3-years’ experience in prescribed field

8. CUSTOMER RELATIONSHIP OFFICER – FIXED DEPOSITS x 2 (LUSAKA & KITWE)
Overall Objective: To mobilise and manage fixed deposit and saving account clients for the business and manage client accounts accordingly.

Job Responsibilities
• Mobilize fixed deposits and Savings through own portfolio and channel partners
• Achieve given monthly targets
• Must possess knowledge of Fixed deposits and other investment product
• Local knowledge of the catchment and competition
• Should possess experience in managing Fixed Deposit portfolio in a financial sector
• Should possess the knowledge and experience in documentation and processes
• Develop and maintain strong relationships with customers
• Coordination with the branch staff to increase branch volume and growth
• Ensure to meet minimum savings account acquisition
• Provide prompt solutions to customer queries

Qualifications;
• Degree in Business Administration, Banking and Finance, Accountancy or Law from a recognised Universit
• Minimum 3 years’ experience in a qualification in reputable financial institution
• Personal attributes should include integrity and reliability; must be astute, versatile, self-driven and well-motivated.

9. HUMAN RESOURCE OFFICER
Overall Objective: The overall objective of this role is to be responsible for providing HR administrative support, and ensuring compliance with Company HR policies, local Zambian labor laws, and donor requirements.

Job Responsibilities:
• Responsible for maintaining 100% accurate and up-to-date employee records, ensuring compliance with relevant regulations and confidentiality requirements in the respective province.
• Coordinate and schedule interviews for potential candidates, effectively communicating with both the candidates and interviewers to ensure a seamless interview process as guided by the HR Officer. This may include assisting in the recruitment process, including job postings, application screening, interview scheduling, and reference checks.
• Support onboarding of new employees who will be based in the province by preparing orientation materials, conducting orientation sessions, and ensuring completion of required documentation as directed by the HR Officer.
• Promote effective HR operations within the province, fostering a positive working environment and efficient communication among team members.
• Assist the HR Office in planning and coordinating employee events, including team-building activities, training sessions, and celebrations, to enhance employee engagement and foster a strong organizational culture in the province.
• Provide comprehensive HR administrative support, including support managing any province correspondence, preparing HR reports for the province, maintaining HR filing documentation, and HR data entry to contribute to the smooth and efficient functioning of the HR function in the province.

Qualifications:
• Diploma or bachelor’s degree in Human Resources
• At least 2 years of relevant work experience in human resources or administration, preferably in a financial institution.
• Member of the Zambia Institute of Human Resource Management
• Knowledge of HRIS systems and their implementation in an organizational setting.
• Excellent verbal and written communication skills in English.
• Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• High level of discretion and confidentiality

10. ADMINISTRATION OFFICER
Overall Objective: The overall objective of this role is to supervise the efficient provision of shared services to LOLC Finance Zambia Limited operations including fleet management, facilities maintenance and security services.

Job Responsibilities:
• Create budgets for fleet management, facilities maintenance and security services and submit for approval
• Check and verify requisitions for the procurement of vehicle service and repair parts
• Review and approve vehicle service and repair plans
• Maintain accurate and up-to-date records for all fleet assets
• Participate in vendor negotiations and monitor vendor performance agreements
• Supervise day-to-day fleet maintenance operations and assess risk and safety issues
• Report on fleet utilization, performance and expenses
• Develop and implement a facility management program including preventative maintenance and life-cycle requirement
• Ensure compliance with health and safety standards and industry codes
• Allocate and manage facility space for maximum efficiency
• Plan and manage facility central services such as reception, security, cleaning, catering, waste disposal and parking
• Negotiate contracts to optimize delivery and cost saving, monitor activities of contract suppliers and check completed work by contractors and vendors
• Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases

Qualifications:
• Certified grade 12 certificate with a minimum of credit in English and Mathematics
• Bachelor’s Degree Business Administration or related field
• A minimum of 3 years of relevant work experience
• Preferably based in respective location of application with own accommodation

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Please clearly indicate the job title in the subject of your email and use your full name and the job you are applying for as the filename of your application for example, Collections & Recoveries Officer_Aaron_Banda. Applications should consist of your CV and Academic Qualifications. Hand delivered or posted applications will not be accepted. The closing date for accepting applications is 26 December, 2023. Only short listed candidates will be contacted.
• Kindly submit your details to hr@lolczambia.com 

All Jobs

QUICK ALERT SUBSCRIPTION