Summary
Date Posted: Monday, January 22 2024, Base Salary: Not Disclosed

JOB DETAILS:
• Grand Palace Hotel seeks to hire a receptionist to join the Front Office Team. We are looking for a friendly and enthusiastic receptionist to join our front of house team. You will be responsible for managing bookings and ensuring a pleasant and warm experience for our guests.

Duties and Responsibly
• Greeting guests on arrival to the hotel
• Processing check-ins and explaining key facilities within the hotel including the fitness center and on-site restaurant
• Taking bookings by phone and walk ins and recording all details in our online system
• Providing advice and information about local attractions, restaurants and transport options
• Creating final bills at check-out and processing payments
• Helping guests with special requests, for example wake-up services
• Taking messages and passing them on to guests promptly
• Dealing with guest complaints or issues in a timely and professional manner
• Liaising with housekeeping staff to ensure rooms are available for check-in

Skills
• Problem-solving abilities
• Communication and interpersonal skills
• Excellent customer service skills
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software

Qualifications
• a minimum of 3 years experience in a similar role
• Full grade 12 certificate
• must be physically fit, as the role requires a lot of moving around, and working night shift it also involves standing for many hour.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• To apply for this job email your details to saron.petros@gmail.com 

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