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Senior Loan Officer - Chingola job at ExpressCredit Zambia
Express Credit Limited Zambia
Website :
295 Days Ago
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Vacancy title:
Senior Loan Officer - Chingola

[ Type: FULL TIME , Industry: Consulting , Category: Management ]

Jobs at:

ExpressCredit Zambia

Deadline of this Job:
Tuesday, July 09 2024 

Duty Station:
Within Zambia , Chingola, South - Central Africa

Summary
Date Posted: Tuesday, June 25 2024, Base Salary: Not Disclosed

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Learn more about ExpressCredit Zambia
ExpressCredit Zambia jobs in Zambia

JOB DETAILS:
Job Purpose
Takes charge in selling YesCash Zambia products & services, screening, evaluation of loan documentation and processing of loan applications as per laid down Policies and Procedures, general customer service

Key Responsibilities
1. Sales Point Management
• Custodian of all Sales Point assets
• Ensure Sales Point is open and ready for business by 07:55 hours.
• Ensure Sales Point is locked and safely secured at end of day.
• Ensure the Sales Point is clean and conducive for business and customers.
• All equipment must be in good working condition for smooth branch operations.

2. Customer Care
• Ensure excellent customer service to all customers.
• Resolve customer complaints and queries and ensure they are handled within 24hrs.
• Escalate all customer queries and complaints that cannot be handled by the branch immediately and ensure they are resolved within 48hrs.
• Ensure customer refund claims are handled with utmost care and customers are refunded within 48hrs.
• All customer refund claims are completed and signed off before escalating to SSC for processing.
• Customers are fully informed about all products and services.

3. Loan Processing
• All loans are processed as per policy and procedure adhering to underwriting rules.
• All loan files are secured in the branch daily before dispatching to Head office.
• All loan files processed in a month are couriered to Head office for archiving during the first week of the following month.
• All mandates are couriered to Head Office (Credit department) by Monday the following week.

4. Sales
• Management of Direct Sales Agents to drive sales.
• Set daily marketing plans for DSAs and set daily targets.
• Ensure branch sales targets are achieved.
• Prepare monthly and weekly sales plan and send to Sales Manager and Head- Branch Operations
• Ensure all sales plans are implemented.

5. Document Archiving
• Ensure all documents e.g, Cash receipts, refunds, loan documents are kept safe and secure in branch before dispatching to HQ for archiving.
• Ensure all loan documents are couriered to HQ for archiving within 5 working days of the following month.
• All mandates are couriered to Head Office (Credit department) by Monday the following week.

6. Reports
• Ensure daily and weekly reports are sent completed efficiently and sent on time.

Qualifications And Requirements
• Grade 12 School Certificate with 5 credits including English and Mathematics
• Diploma or better in sales or any business-related course,
• Must have a Valid Driver's Licence
• Computer literate (Microsoft Word and Excel)
• Relevant sales and marketing skills- Basic knowledge in financial analysis
• Must have sales and marketing experience
• Honesty and Integrity
• Attention to details
• Good organizational and multi-tasking skills.
• Knowledgeable in YesCash Zambia Credit Procedures and Products
• Excellent interpersonal skills
• Good understanding of customer service principles,
• Excellent communication skills (oral& written),

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Postgraduate Degree

Job application procedure
• Interested and qualified? Click here to apply

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Management jobs in Zambia
Job Type: Full-time
Deadline of this Job: Tuesday, July 09 2024
Duty Station: Chingola
Posted: 25-06-2024
No of Jobs: 1
Start Publishing: 25-06-2024
Stop Publishing (Put date of 2030): 25-06-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

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  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'59μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1130μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'172μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`249μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'57μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc204μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`265μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid146μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid116μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Senior-Loan-Officer-Chingola-job-at-ExpressCredit-Zambia-61957'133μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 157μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"189μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES683μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin111μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin123μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`81μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'114μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'180μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 257656μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?99μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?515μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy