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Client Relationship Officer – Trainee job at FINCA Zambia
FINCA Zambia
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Client Relationship Officer – Trainee
2025-03-27T10:02:37+00:00
FINCA Zambia
https://www.greatzambiajobs.com/jsjobsdata/data/employer/comp_3099/logo/FINCA%20Zambia.png
 
 
Multiple Locations
Southern Africa
10101
Zambia
Finance
Customer Service
 
UGX
MONTH
2025-04-02T17:00:00+00:00
 
 
8 hours per day

Locations: Lusaka, Chingola, Chipata, Kabwe, Kitwe, Mazabuka

The core functions for the Client Relationship Officer – Trainee includes growing, developing, managing and maintaining a high-quality savings and loan portfolio.

COMPETENCIES

  • Ability to clearly articulate product benefits, handle complaints, and influence buying decisions.
  • Skilled in building and maintaining long-term customer relationships to drive loyalty and repeat business.
  • Proven ability to identify sales opportunities, negotiate deals, and close sales effectively.
  • Understanding of industry trends, competitor analysis, and in-depth product knowledge to   provide tailored solutions.
  • Ability to work under pressure, meet sales targets, and exceed performance expectations.

ESSENTIAL DUTIES AND RESPOSIBILITIES

Product & Service Marketing: Promote all FINCA products and services to potential clients using approved marketing tools and strategies.
Loan Operations & Portfolio Management: Oversee the entire lending cycle, including loan initiation, processing, monitoring, and recovery efforts for clients in your portfolio.
Savings Mobilization: Drive savings growth to meet and exceed agreed targets.

QUALIFICATIONS

Diploma in Banking & Finance, Business Administration, Economics, or a related field.
Grade 12 certificate holders with no prior experience are encouraged to apply.
Strong analytical skills with keen attention to detail.

COMPETENCIES Ability to clearly articulate product benefits, handle complaints, and influence buying decisions. Skilled in building and maintaining long-term customer relationships to drive loyalty and repeat business. Proven ability to identify sales opportunities, negotiate deals, and close sales effectively. Understanding of industry trends, competitor analysis, and in-depth product knowledge to provide tailored solutions. Ability to work under pressure, meet sales targets, and exceed performance expectations. ESSENTIAL DUTIES AND RESPOSIBILITIES Product & Service Marketing: Promote all FINCA products and services to potential clients using approved marketing tools and strategies. Loan Operations & Portfolio Management: Oversee the entire lending cycle, including loan initiation, processing, monitoring, and recovery efforts for clients in your portfolio. Savings Mobilization: Drive savings growth to meet and exceed agreed targets.
Strong analytical skills with keen attention to detail.
Diploma in Banking & Finance, Business Administration, Economics, or a related field. Grade 12 certificate holders with no prior experience are encouraged to apply.
associate degree
No Requirements
JOB-67e5223d6ab2c

Vacancy title:
Client Relationship Officer – Trainee

[Type: , Industry: Finance, Category: Customer Service]

Jobs at:
FINCA Zambia

Deadline of this Job:
Wednesday, April 2 2025

Duty Station:
Within Zambia, Multiple Locations, Southern Africa

Summary
Date Posted: Thursday, March 27 2025, Base Salary: Not Disclosed

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Learn more about FINCA Zambia
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JOB DETAILS:

Locations: Lusaka, Chingola, Chipata, Kabwe, Kitwe, Mazabuka

The core functions for the Client Relationship Officer – Trainee includes growing, developing, managing and maintaining a high-quality savings and loan portfolio.

COMPETENCIES

  • Ability to clearly articulate product benefits, handle complaints, and influence buying decisions.
  • Skilled in building and maintaining long-term customer relationships to drive loyalty and repeat business.
  • Proven ability to identify sales opportunities, negotiate deals, and close sales effectively.
  • Understanding of industry trends, competitor analysis, and in-depth product knowledge to   provide tailored solutions.
  • Ability to work under pressure, meet sales targets, and exceed performance expectations.

ESSENTIAL DUTIES AND RESPOSIBILITIES

Product & Service Marketing: Promote all FINCA products and services to potential clients using approved marketing tools and strategies.
Loan Operations & Portfolio Management: Oversee the entire lending cycle, including loan initiation, processing, monitoring, and recovery efforts for clients in your portfolio.
Savings Mobilization: Drive savings growth to meet and exceed agreed targets.

QUALIFICATIONS

Diploma in Banking & Finance, Business Administration, Economics, or a related field.
Grade 12 certificate holders with no prior experience are encouraged to apply.
Strong analytical skills with keen attention to detail.

 

Work Hours: 8 hours per day

Experience: No Requirements

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

If you meet the said criteria and are interested in this opportunity, we encourage you to submit your credentials not later than Wednesday 2 April 2025

FINCA, an equal opportunity Employer!

 

District: Lusaka

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, April 2 2025
Duty Station: Lusaka
Posted: 27-03-2025
No of Jobs: 1
Start Publishing: 27-03-2025
Stop Publishing (Put date of 2030): 27-03-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT m.id, m.alias, m.path AS route, m.level, m.parent_id FROM icop0_menu AS m WHERE m.menutype = 'categories-list' AND m.parent_id > 0 AND m.client_id = 0 AND m.published >= 0 ORDER BY m.lft472μs2.3KB/libraries/gantry5/src/classes/Gantry/Framework/Menu.php:791Copy
  • SELECT * FROM icop0_jmap_metainfo WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Client-Relationship-Officer-–-Trainee-job-at-FINCA-Zambia-74734' AND `published` = 1132μs9.2KB/plugins/system/jmap/jmap.php:818Copy
  • SELECT * FROM icop0_jmap_canonicals WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Client-Relationship-Officer-–-Trainee-job-at-FINCA-Zambia-74734'78μs960B/plugins/system/jmap/jmap.php:920Copy
  • SELECT * FROM icop0_acym_configuration311μs4.88KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_list WHERE type = 'standard'123μs2.3KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_field120μs2.33KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'98μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1128μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'186μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`305μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'97μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc215μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`368μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid134μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid155μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Client-Relationship-Officer-–-Trainee-job-at-FINCA-Zambia-74734'89μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 1109μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"335μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.03ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin103μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin92μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`83μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'91μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'197μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 309968μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?89μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?161μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy