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Customer Service Representative Vacancy job at Proflight Zambia
Proflight Zambia
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Customer Service Representative Vacancy
2025-03-28T16:54:53+00:00
Proflight Zambia
https://cdn.greatzambiajobs.com/jsjobsdata/data/employer/comp_2461/logo/proflight%20zambia.jpg
FULL_TIME
 
Lusaka
Lusaka
10101
Zambia
Business Management and Administration
Customer Service
UGX
 
MONTH
2025-04-04T17:00:00+00:00
 
Zambia
8

JOB DETAILS

  • Number of Vacancies: 1
  • Contract Term: 6 Months
  • Reporting to: Reservations Manager
  • Location: Proflight Zambia Head Office and Lusaka Airport Office
  • Application Deadline: 04 April 2025
  • Start Date: 01 May 2025

RESPONSIBILITIES INCLUDE

Making Bookings:

  • Placement of new bookings.
  • Changing bookings.
  • Re-instating bookings.
  • Adding excess baggage into bookings.
  • Collection of payments for tickets, excess baggage, change fees, etc.
  • Composing/answering emails using correct email etiquette.
  • Answering phone calls using correct phone etiquette.
  • Issuing, re-issuing, and voiding of tickets using correct airline procedures.
  • Sales reconciliation for each day’s sales.
  • Attending to customer complaints in person, over the phone/email, and responding in accordance with Customer Service policies.
  • Assisting passengers with all elements of their customer experience with Proflight Zambia while maintaining high levels of customer service.
  • Assisting the marketing department.
  • Promoting special offers.
  • Engaging with travel agents, corporates.
  • Conducting sales visits and providing feedback.
  • Attending to other duties assigned by the Reservations Manager.

QUALIFICATIONS

  • Minimum of a certificate or equivalent qualification.
  • At least 1 year of experience in the airline industry.
  • Knowledge and/or experience in a reservation department.
  • Experience in sales and marketing, preferably within the travel or airline industry.
  • Strong communication and interpersonal skills for engaging with travel agents and customers.

SKILLS

  • Strong interpersonal skills.
  • Proficiency in English, adequate for job functions.
  • Awareness of emergency response actions.
  • Flexibility and ability to work under pressure and multitask.
Placement of new bookings. Changing bookings. Re-instating bookings. Adding excess baggage into bookings. Collection of payments for tickets, excess baggage, change fees, etc. Composing/answering emails using correct email etiquette. Answering phone calls using correct phone etiquette. Issuing, re-issuing, and voiding of tickets using correct airline procedures. Sales reconciliation for each day’s sales. Attending to customer complaints in person, over the phone/email, and responding in accordance with Customer Service policies. Assisting passengers with all elements of their customer experience with Proflight Zambia while maintaining high levels of customer service. Assisting the marketing department. Promoting special offers. Engaging with travel agents, corporates. Conducting sales visits and providing feedback. Attending to other duties assigned by the Reservations Manager.
Strong interpersonal skills. Proficiency in English, adequate for job functions. Awareness of emergency response actions. Flexibility and ability to work under pressure and multitask.
Minimum of a certificate or equivalent qualification. At least 1 year of experience in the airline industry.
professional certificate
12
JOB-67e6d45d40782

Vacancy title:
Customer Service Representative Vacancy

[Type: FULL_TIME, Industry: Business Management and Administration, Category: Customer Service]

Jobs at:
Proflight Zambia

Deadline of this Job:
Friday, April 4 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Friday, March 28 2025, Base Salary: Not Disclosed

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Learn more about Proflight Zambia
Proflight Zambia jobs in Zambia

JOB DETAILS:

JOB DETAILS

  • Number of Vacancies: 1
  • Contract Term: 6 Months
  • Reporting to: Reservations Manager
  • Location: Proflight Zambia Head Office and Lusaka Airport Office
  • Application Deadline: 04 April 2025
  • Start Date: 01 May 2025

RESPONSIBILITIES INCLUDE

Making Bookings:

  • Placement of new bookings.
  • Changing bookings.
  • Re-instating bookings.
  • Adding excess baggage into bookings.
  • Collection of payments for tickets, excess baggage, change fees, etc.
  • Composing/answering emails using correct email etiquette.
  • Answering phone calls using correct phone etiquette.
  • Issuing, re-issuing, and voiding of tickets using correct airline procedures.
  • Sales reconciliation for each day’s sales.
  • Attending to customer complaints in person, over the phone/email, and responding in accordance with Customer Service policies.
  • Assisting passengers with all elements of their customer experience with Proflight Zambia while maintaining high levels of customer service.
  • Assisting the marketing department.
  • Promoting special offers.
  • Engaging with travel agents, corporates.
  • Conducting sales visits and providing feedback.
  • Attending to other duties assigned by the Reservations Manager.

QUALIFICATIONS

  • Minimum of a certificate or equivalent qualification.
  • At least 1 year of experience in the airline industry.
  • Knowledge and/or experience in a reservation department.
  • Experience in sales and marketing, preferably within the travel or airline industry.
  • Strong communication and interpersonal skills for engaging with travel agents and customers.

SKILLS

  • Strong interpersonal skills.
  • Proficiency in English, adequate for job functions.
  • Awareness of emergency response actions.
  • Flexibility and ability to work under pressure and multitask.

 

Work Hours: 8

Experience in Months: 12

Level of Education: professional certificate

Job application procedure
Interested in applying for this job? Click here to submit your application now.

  • Applicants should email their cover letter, Curriculum Vitae, and applications as a single PDF file with the subject line “Customer Service Rep.”
  • Application Deadline: 04 April 2025 at 17:00 hours.
  • Note: Only shortlisted candidates for the interview will be contacted.
  • Candidates must verify their qualifications with the Zambia Qualifications Authority.

 

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Zambia
Job Type: Full-time
Deadline of this Job: Friday, April 4 2025
Duty Station: Lusaka | Lusaka | Zambia
Posted: 28-03-2025
No of Jobs: 1
Start Publishing: 28-03-2025
Stop Publishing (Put date of 2030): 28-03-2066
Apply Now

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