Summary
Date Posted: Monday, December 27, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job Description
It’s not just an opportunity to get on the career ladder.
It’s an opportunity to help the world get on together
Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Role Context
IT support specialists provide organizations with information technology support to optimize operational efficiency. Duties include resolving technical issues, maintaining hardware and software installations, and improving IT systems.

Key Responsibilities
• Effective deployments, early benefits realisation by ensuring plans reflect optimized time-to-market.
• Maximized Exploitation of existing and new Features and Functions within core applications.
• Developing realistic achievable and price conformant Service and Operational Service Level Agreements with business stakeholders, ensure back-to-back compatibility with dependent service providers.
• Maintaining Service Quality and availability; Applications, office automation and communications infrastructure uptime is monitored in line with established SLAs and OLAs.
• Ensuring Business Continuity via appropriate topologies, archive and recovery strategies.
• Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication. Have full awareness and be Point of escalation in service failure situations. Proactive management and stakeholder communication of incidents.
• Monitor and scale capacity – up and down, ahead of demand (Hardware and Communications infrastructure). Ensure hardware refresh policy is optimized for maximum cost effectiveness.
• Cost Reduction; Implement Costs Effectiveness Programmes. Generate cost reduction initiatives.
• Management via globally agreed KPI’s; report in line with standard reporting requirements.
• Internal and external vendor and customer relationship management, including local government, industry, trade and standards bodies.
• Lead or participate in global/regional initiatives as part of a virtual IT function.
• Decommission non-performing IS assets; Converging local applications.
• User training and on-going user support.
• Intranet and Internet content management.
• Compliance to regional standards including First Choice, Future network planning and capacity planning (staff, hardware and software).
• Ensuring License compliance.
• IS Asset management.
• In association with regional BIT Reduce the activities in the area of Network administration, performance monitoring and tuning. Communication software acquisition, installation and optimisation. system planning and administration. Unix server administration (where local applications are based on Unix/Informix). Database administration. Desktop services.
• Managing outsourcing opportunities and ongoing vendor relationships.
• Help Desk and Service Tickets management, including ticket reduction via root cause analysis and eradication.
• Enforce IT Security Policies through training, management communications user and country IT audits.

Minimum Requirements
Education & experience
Skills
• Proven experience in ITIL and / or COBIT disciplines.
• Excellent oral and written communication skills (English).
• 5+ years’ Experience in IS requirement, development, testing, deployment and support cycles with a recognized methodology.
• 3+ Experience in managing an internal or externally operated production systems environment.
• 5+ years’ experience in Programmes and Project management.
Customer Orientation
• Is focused on identifying and understanding each customer’s needs.
• Expresses and acts on desire to assist customers in an efficient and friendly manner.
• Challenges requirements which do not have an immediate or obvious business value.
Business Acumen
• Understands business principles and language, including the fundamentals of finance and profitability.
• Uses this understanding to achieve results, and to increase the performance and profitability of our company.
• Establish and Maintain relationships with external marketplace including government, standards bodies, industry, press and think tanks.
• Manage existing vendors ensuring contracted services are delivered to quality or above, at obligated costs or below.
Cross Border Thinking
• Stays abreast of important trends that may affect our competitiveness as a group. Manages the business, giving priority to the international position of our company.
• Proposes alternative solutions prior to specifying new solutions/services. Capable of thinking of long term. implications including total cost of ownership and ease of maintenance.
• Able to operate in a broader virtual team, operating in the best interests of that team and its goals.
Building and Managing Partnerships
• Interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues.
• Is open to approaches that meet mutual goals.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 60

Job application procedure
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