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Digital Banker – Consumer sales and Support Consultant job at FNB
FNB
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47 Days Ago
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Vacancy title:
Digital Banker – Consumer sales and Support Consultant

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

FNB

Deadline of this Job:
Wednesday, February 19 2025 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Summary
Date Posted: Wednesday, February 12 2025, Base Salary: Not Disclosed

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Learn more about FNB
FNB jobs in Zambia

JOB DETAILS:
Job Description
To provide customers with appropriate self service solutions and develop enduring and rewarding relationships through great sales and service experiences. Customers will be serviced promptly, through understanding their needs and selling and cross selling FNB solutions correctly whilst applying the FNB Golden Rules and adhering to Banking Channels values
• Maximise transactional flows and revenue by cross selling other products, i.e. Mobile banking, Banking APP, Online Banking etc
• Achievement of Migration Targets using product and technical knowledge
• Manage the growth of customer self-service utilisation to increase client migration to eChannels and eRevenues
• Handling of any incoming client queries (internal & external client) within SLA for all electronic banking products including ATM eWallet queries
• Log queries on applicable systems e.g. Care
• Provide support to clients for OB, & Mobile Banking
• Reset client passwords for OB as per Golden Rules
• Escalate queries to Online Client support
• Provide feedback to clients within agreed SLA
• Engage with the customers in a professional way as specified in the service standards
• Work together with branches to build and maintain enduring and rewarding relationships with customers
• Ensure Banks Brand values are practised
• Actively drive Consumer digital sales
• Provide the customers with all information required to make an informed decision
• Help the customers understand how best to use the bought solutions and ensure that customers are served promptly & efficiently.
• Make the customer aware of security information that will assist them in keeping their money safe
• Guide and educate clients on the different eChannels available suited for their needs
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Manage new clients by providing training, orientation, navigation and registration to different eChannels
• Keep up to date with daily changes in technical specification and pricing of devices
• Identifying product enhancement requirements
• Escalate reported fraud trxns to Online Fraud centre
• Recommendation to improve service and processes
• All administrative tasks related to Electronic Banking products eg: ZOB, ZBI and Mobile registrations, reactivation requests, limit changes etc
• Action prepaid queries and liaise with the respective service providers (i.e Airtel, MTN, Zamtel, DSTV)
• Maintain existing clients functionality on OB and perform
Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
Job Details
• Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
• 19/02/25
• All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties
• To apply for this job please visit firstrand.wd3.myworkdayjobs.com.

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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Banking/ Finance jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, February 19 2025
Duty Station: Lusaka
Posted: 12-02-2025
No of Jobs: 1
Start Publishing: 12-02-2025
Stop Publishing (Put date of 2030): 12-02-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT * FROM icop0_acym_form WHERE active = 1 AND type != 'shortcode'80μs1.2KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT SUM(CASE WHEN `a`.`next_execution` <= :now THEN 1 ELSE 0 END) AS due_count,SUM(CASE WHEN `a`.`locked` IS NULL THEN 0 ELSE 1 END) AS locked_count FROM `icop0_scheduler_tasks` AS `a` WHERE `a`.`state` = 1106μs1.68KBParams/administrator/components/com_scheduler/src/Model/TasksModel.php:466Copy
  • SELECT * FROM `icop0_extensions` WHERE `element` = 'com_gsd' AND `type` = 'component'143μs3.78KB/plugins/system/nrframework/NRFramework/Extension.php:160Copy
  • SHOW FULL COLUMNS FROM `icop0_gsd_config`279μs1.92KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_gsd_config` WHERE `name` = 'config'95μs912B/libraries/src/Table/Table.php:755Copy
  • SELECT a.* FROM icop0_gsd a WHERE a.state = 1 AND a.plugin = 'menus' AND a.appview IN ('menus','*') ORDER BY a.id desc154μs2.08KB/libraries/src/MVC/Model/BaseDatabaseModel.php:166Copy
  • SHOW FULL COLUMNS FROM `icop0_users`366μs2.2KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:625Copy
  • SELECT * FROM `icop0_users` WHERE `id` = :userid113μs4.41KBParams/libraries/src/Table/User.php:104Copy
  • SELECT `g`.`id`,`g`.`title` FROM `icop0_usergroups` AS `g` INNER JOIN `icop0_user_usergroup_map` AS `m` ON `m`.`group_id` = `g`.`id` WHERE `m`.`user_id` = :muserid151μs1.68KBParams/libraries/src/Table/User.php:132Copy
  • SELECT * FROM icop0_jmap_headings WHERE `linkurl` = 'https://www.greatzambiajobs.com/jobs/job-detail/job-Digital-Banker-–-Consumer-sales-and-Support-Consultant-job-at-FNB-72586'74μs1.05KB/plugins/system/jmap/jmap.php:1135Copy
  • SELECT `original_text`, `target_text`, `original_text_regex`, `target_text_regex` FROM `icop0_jmap_text_replacements` WHERE `published` = 162μs1008B/plugins/system/jmap/jmap.php:508Copy
  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"334μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES1.03ms8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin77μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin86μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`90μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'91μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'218μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 217464μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?100μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?388μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy