Underwriting Assistant – Membership – Health
2025-04-01T17:17:44+00:00
Madison Life Insurance Company Limited
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FULL_TIME
Lusaka
Lusaka
10101
Zambia
Insurance
Healthcare
2025-04-04T17:00:00+00:00
Zambia
8
Location: Lusaka – Head Office
Reporting: Operations Manager
POSITION OVERVIEW
The Underwriting Assistant will be responsible for managing the health insurance membership process, including enrollment, maintenance, and verification of members’ information. The role ensures accurate data management, timely processing of membership applications, and effective communication with members. The Membership Officer also provides support to members regarding their policies, benefits, and any related queries.
KEY QUALIFICATIONS, QUALITIES & COMPETENCIES
- Full grade twelve certificate with at least credit in Mathematics & English
- Bachelor’s degree / Diploma in Business Administration, Healthcare Management, Insurance, or a related field.
- Minimum of 2-4 years of experience in customer service, membership administration, or a related role in the health insurance industry.
- Familiarity with health insurance products, membership guidelines, and customer service practices.
- Experience working with membership management software or customer relationship management (CRM) systems is preferred.
- Excellent communication skills, both written and verbal, to effectively assist and guide members.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Ability to manage multiple tasks simultaneously and meet deadlines in a fast-paced environment.
- Strong problem-solving skills with a customer-focused approach.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Knowledge of health insurance products, policies, and regulatory requirements is a plus.
KEY RESPONSIBILITIES
Membership Enrollment & Registration:
- Process new health insurance applications and enrollments accurately and in a timely manner.
- Verify eligibility, ensuring all required documentation is submitted and correct before membership approval.
- Update and maintain members’ records, including personal information, policy details, coverage types, and payment status.
- Ensure all membership data is accurately entered into the system and updated regularly.
Member Communications & Support:
- Serve as the primary point of contact for new and existing members, responding to inquiries about their coverage, benefits, and membership status.
- Provide guidance and assistance to members regarding the application process, policy renewal, or any changes in coverage.
- Resolve membership-related issues or concerns, escalating more complex matters to senior staff or relevant departments.
- Notify members of any policy changes, renewals, or required actions to maintain coverage.
Policy Maintenance & Updates:
- Ensure timely processing of member requests for changes in personal details, beneficiary information, or coverage adjustments.
- Maintain accurate records of membership status, including active, suspended, or canceled memberships.
- Track and manage the renewal process for all group policies, ensuring members are notified in advance and renewal payments are processed promptly.
Verification & Compliance:
- Verify and ensure that all membership documents comply with regulatory standards and internal company policies.
- Ensure members’ data is handled in accordance with privacy regulations and confidentiality requirements.
- Ensure eligibility criteria for memberships are accurately assessed, especially for group policies and dependents.
Claims and Benefits Coordination:
- Collaborate with the claims and customer service teams to ensure that members’ claims are processed accurately.
- Assist members in understanding their benefits, coverage details, and how to file claims correctly.
- Coordinate with other departments to resolve membership-related claims issues, ensuring timely resolution of member queries.
Reporting & Record-Keeping:
- Maintain accurate membership records and generate reports on enrollment, cancellations, renewals, and member inquiries.
- Support finance by sharing new additions for invoicing purposes.
- Track membership metrics and assist in identifying trends, such as member retention rates, inquiries, or service issues.
- Assist in the preparation of monthly, quarterly, and annual membership reports for senior management.
Process Improvement & Efficiency:
- Identify opportunities to streamline and improve membership-related processes and workflows.
- Recommend system improvements to enhance the efficiency of membership management.
- Stay up to date with industry best practices and membership management trends to ensure high-quality service.
Please note that MLife is an equal opportunity employer.
Please note that only shortlisted candidates will be contacted.
Membership Enrollment & Registration: Process new health insurance applications and enrollments accurately and in a timely manner. Verify eligibility, ensuring all required documentation is submitted and correct before membership approval. Update and maintain members’ records, including personal information, policy details, coverage types, and payment status. Ensure all membership data is accurately entered into the system and updated regularly. Member Communications & Support: Serve as the primary point of contact for new and existing members, responding to inquiries about their coverage, benefits, and membership status. Provide guidance and assistance to members regarding the application process, policy renewal, or any changes in coverage. Resolve membership-related issues or concerns, escalating more complex matters to senior staff or relevant departments. Notify members of any policy changes, renewals, or required actions to maintain coverage. Policy Maintenance & Updates: Ensure timely processing of member requests for changes in personal details, beneficiary information, or coverage adjustments. Maintain accurate records of membership status, including active, suspended, or canceled memberships. Track and manage the renewal process for all group policies, ensuring members are notified in advance and renewal payments are processed promptly. Verification & Compliance: Verify and ensure that all membership documents comply with regulatory standards and internal company policies. Ensure members’ data is handled in accordance with privacy regulations and confidentiality requirements. Ensure eligibility criteria for memberships are accurately assessed, especially for group policies and dependents. Claims and Benefits Coordination: Collaborate with the claims and customer service teams to ensure that members’ claims are processed accurately. Assist members in understanding their benefits, coverage details, and how to file claims correctly. Coordinate with other departments to resolve membership-related claims issues, ensuring timely resolution of member queries. Reporting & Record-Keeping: Maintain accurate membership records and generate reports on enrollment, cancellations, renewals, and member inquiries. Support finance by sharing new additions for invoicing purposes. Track membership metrics and assist in identifying trends, such as member retention rates, inquiries, or service issues. Assist in the preparation of monthly, quarterly, and annual membership reports for senior management. Process Improvement & Efficiency: Identify opportunities to streamline and improve membership-related processes and workflows. Recommend system improvements to enhance the efficiency of membership management. Stay up to date with industry best practices and membership management trends to ensure high-quality service. Please note that MLife is an equal opportunity employer. Please note that only shortlisted candidates will be contacted.
Full grade twelve certificate with at least credit in Mathematics & English Bachelor’s degree / Diploma in Business Administration, Healthcare Management, Insurance, or a related field. Minimum of 2-4 years of experience in customer service, membership administration, or a related role in the health insurance industry. Familiarity with health insurance products, membership guidelines, and customer service practices. Experience working with membership management software or customer relationship management (CRM) systems is preferred. Excellent communication skills, both written and verbal, to effectively assist and guide members. Strong attention to detail and accuracy in data entry and record-keeping. Ability to manage multiple tasks simultaneously and meet deadlines in a fast-paced environment. Strong problem-solving skills with a customer-focused approach. Proficiency in Microsoft Office applications (Word, Excel, Outlook). Knowledge of health insurance products, policies, and regulatory requirements is a plus.
Full grade twelve certificate with at least credit in Mathematics & English Bachelor’s degree / Diploma in Business Administration, Healthcare Management, Insurance, or a related field. Minimum of 2-4 years of experience in customer service, membership administration, or a related role in the health insurance industry. Familiarity with health insurance products, membership guidelines, and customer service practices. Experience working with membership management software or customer relationship management (CRM) systems is preferred. Excellent communication skills, both written and verbal, to effectively assist and guide members. Strong attention to detail and accuracy in data entry and record-keeping. Ability to manage multiple tasks simultaneously and meet deadlines in a fast-paced environment. Strong problem-solving skills with a customer-focused approach. Proficiency in Microsoft Office applications (Word, Excel, Outlook). Knowledge of health insurance products, policies, and regulatory requirements is a plus.
JOB-67ec1fb834a14
Vacancy title:
Underwriting Assistant – Membership – Health
[Type: FULL_TIME, Industry: Insurance, Category: Healthcare]
Jobs at:
Madison Life Insurance Company Limited
Deadline of this Job:
Friday, April 4 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Tuesday, April 1 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Location: Lusaka – Head Office
Reporting: Operations Manager
POSITION OVERVIEW
The Underwriting Assistant will be responsible for managing the health insurance membership process, including enrollment, maintenance, and verification of members’ information. The role ensures accurate data management, timely processing of membership applications, and effective communication with members. The Membership Officer also provides support to members regarding their policies, benefits, and any related queries.
KEY QUALIFICATIONS, QUALITIES & COMPETENCIES
- Full grade twelve certificate with at least credit in Mathematics & English
- Bachelor’s degree / Diploma in Business Administration, Healthcare Management, Insurance, or a related field.
- Minimum of 2-4 years of experience in customer service, membership administration, or a related role in the health insurance industry.
- Familiarity with health insurance products, membership guidelines, and customer service practices.
- Experience working with membership management software or customer relationship management (CRM) systems is preferred.
- Excellent communication skills, both written and verbal, to effectively assist and guide members.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Ability to manage multiple tasks simultaneously and meet deadlines in a fast-paced environment.
- Strong problem-solving skills with a customer-focused approach.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Knowledge of health insurance products, policies, and regulatory requirements is a plus.
KEY RESPONSIBILITIES
Membership Enrollment & Registration:
- Process new health insurance applications and enrollments accurately and in a timely manner.
- Verify eligibility, ensuring all required documentation is submitted and correct before membership approval.
- Update and maintain members’ records, including personal information, policy details, coverage types, and payment status.
- Ensure all membership data is accurately entered into the system and updated regularly.
Member Communications & Support:
- Serve as the primary point of contact for new and existing members, responding to inquiries about their coverage, benefits, and membership status.
- Provide guidance and assistance to members regarding the application process, policy renewal, or any changes in coverage.
- Resolve membership-related issues or concerns, escalating more complex matters to senior staff or relevant departments.
- Notify members of any policy changes, renewals, or required actions to maintain coverage.
Policy Maintenance & Updates:
- Ensure timely processing of member requests for changes in personal details, beneficiary information, or coverage adjustments.
- Maintain accurate records of membership status, including active, suspended, or canceled memberships.
- Track and manage the renewal process for all group policies, ensuring members are notified in advance and renewal payments are processed promptly.
Verification & Compliance:
- Verify and ensure that all membership documents comply with regulatory standards and internal company policies.
- Ensure members’ data is handled in accordance with privacy regulations and confidentiality requirements.
- Ensure eligibility criteria for memberships are accurately assessed, especially for group policies and dependents.
Claims and Benefits Coordination:
- Collaborate with the claims and customer service teams to ensure that members’ claims are processed accurately.
- Assist members in understanding their benefits, coverage details, and how to file claims correctly.
- Coordinate with other departments to resolve membership-related claims issues, ensuring timely resolution of member queries.
Reporting & Record-Keeping:
- Maintain accurate membership records and generate reports on enrollment, cancellations, renewals, and member inquiries.
- Support finance by sharing new additions for invoicing purposes.
- Track membership metrics and assist in identifying trends, such as member retention rates, inquiries, or service issues.
- Assist in the preparation of monthly, quarterly, and annual membership reports for senior management.
Process Improvement & Efficiency:
- Identify opportunities to streamline and improve membership-related processes and workflows.
- Recommend system improvements to enhance the efficiency of membership management.
- Stay up to date with industry best practices and membership management trends to ensure high-quality service.
Please note that MLife is an equal opportunity employer.
Please note that only shortlisted candidates will be contacted.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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