Summary
Date Posted: Friday, November 08 2024, Base Salary: Not Disclosed

JOB DETAILS:
Position Overview:
We are seeking friendly, reliable, and solution-oriented Call Centre Agents to provide outstanding customer support. The ideal candidates will possess excellent communication skills, a knack for problem-solving, and the ability to work in a fast-paced environment. As a Call Centre Agent, you will be the first point of contact for our clients, ensuring a positive customer experience.

Key Responsibilities:
• Respond to customer inquiries via phone, email, or chat, providing clear and accurate information.
• Use active listening and probing questions to understand customer needs and provide appropriate solutions.
• Log customer interactions, issues, and resolutions accurately in the system, maintaining high data quality.
• Work collaboratively with the team to resolve customer concerns and escalate issues as needed.
• Provide feedback on recurring issues to help improve service processes and customer satisfaction.
• Maintain professionalism and composure, even in challenging interactions, to ensure a positive client experience.

Requirements:
• Diploma or certificate in a relevant field, such as Customer Service or Communications.
• 1-3 years of experience in a call centre or customer support role.
• Strong active listening and verbal communication skills.
• Proficiency in problem-solving with a customer-centric mindset.
• Proficient in at least three local languages.
• Excellent data entry and typing skills, with attention to accuracy and detail.

Skills and Competencies:
• Experience with customer support software and call centre technology.
• Ability to work efficiently in a fast-paced environment and multitask.
• Strong teamwork and interpersonal skills.
• Positive attitude and a commitment to delivering outstanding customer service

Work Hours: 8

Experience in Months: 12

Level of Education: Postgraduate Degree

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