Summary
Date Posted: Wednesday, August 28 2024, Base Salary: Not Disclosed

JOB DETAILS:
About Apollo Agriculture: Apollo Agriculture is the commercial farming platform that helps small-scale farmers maximize their profits. Apollo’s ML-powered credit models and automated operations technology unlock the massive, untapped small-scale farming market, starting in Kenya. With optimized financing, high-quality farm products, and digital advice, Apollo farmers are already more than doubling their farm profitability. Apollo’s team brings together technology, credit, and operations experience from The Climate Corporation (acquired for USD $1 Billion), Google, Capital One, and One Acre Fund. We value the evangelical pursuit of mission with a pragmatic approach, humility in the face of challenge, active discussion of disagreements, and considerate listening. About the Role: In this role, you will play a key role in supporting our agro-dealer partners to ensure our products are consistently available to customers. As an Agro Dealer Support Agent, you will manage a network of partners, providing excellent customer support, resolve issues, and conducting surveys. You will also train partners on our products, troubleshoot mobile app issues, and proactively address any challenges that arise. Your focus will be on maintaining high service standards and ensuring smooth operations across the agro-dealer channels. Contract Duration: 7 Months

Responsibilities:
• Work with an assigned cohort of partners to ensure product availability for our customers
• Make outbound calls to staff, farmers, and partners to conduct surveys, handle inquiries, and or provide support and ensure first-call resolution while escalating any outliers to relevant parties until resolved. This while keeping in mind set SLAs
• Diligently handle farmer’s and partner customer inquiries via telephone and/or SMS/Intercom
• Manage and resolve farmers/customers/partners and Field Teams’ complaints as they pertain to the agro dealer channels
• Accurately document all customer interaction information according to standard operating procedures, as the company shall detail to you from time to time
• Daily reporting and update of any feedback/insights/recommendations/challenges
• Troubleshoot Mobile App Related issues and provide first-level resolutions to the customers
• Train Partners and their attendants with product, promotions, referrals, technical/mobile app, and service information by clearly explaining procedures; answering questions and queries; providing information in accordance with the company’s policies and procedures
• Manage proactively any issues amongst your agro-dealer cohorts and constantly be on top of any emerging issues that may impact agro-dealer performance & farmer experience
• Ensure high-quality service to our customers and partners;
• Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures. In case of process gaps where a possible solution is not in sight, you can escalate it for the relevant team to follow up
• Ensure high-quality results by adhering to set KPIs as will be provided in detail to you from time to time by your supervisor
• Ensure 100% product availability at all times at the assigned cohort of partners
• Treat farmers and partners with respect and maintain high standards of customer care while
• Take care of the company’s assets that are accorded to you individually as well as those meant for common use
• Support field activities as required;
• Participate in randomized stock audits alongside other assigned responsibilities as they arise across the logistics and distribution department
• Where need be you will be responsible for scouting, recruiting and physically training new agro-dealers to meet minimum cohort numbers

Requirements:
• Strong communication skills, both verbal and written
• Experience in a fast-paced start-up environment-an added advantage
• Ability to establish priorities, multitask, and analyze situations effectively
• You are proficient in computer use and are analytical
• Team player with the ability to work well with others
• Strong work ethic – will be responsible for specific areas
• High attention to detail and commitment to maintaining high standards of customer service
• Ability to work independently and manage multiple responsibilities simultaneously
• Value autonomy, honesty, transparency, and respect

We:
• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers
• Make magic happen to solve hard problems and always come with solutions when challenges arise
• Are comfortable taking risks that can result in radical scale, and understand that failures are opportunities to learn and improve
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree
• Offer a dynamic environment that fosters talent, collaboration, and growth
• Take pride in our work and share the responsibility to see it through from conception to deployment
• Back up our talk with a competitive compensation and benefits package and challenging projects
• Value autonomy, honesty, transparency, and respect
• Are excited to hear from you!

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Apollo Agriculture does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity, or expression. Apollo Agriculture is an equal opportunity/equal access employer fully committed to achieving a diverse workforce. Apollo Agriculture is committed to providing a safe and productive learning and living community. To achieve that goal, we may conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search, and motor vehicle history. Apollo Agriculture does not charge money or any kind of fee at any stage of the recruitment process.
• To apply for this job please visit jobs.lever.co.

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