Summary
Date Posted: Tuesday, February 11 2025, Base Salary: Not Disclosed

JOB DETAILS:
Who’s Hiring?
NetOne is a leading technology services Group based in Lusaka, Zambia. Since its inception is 2007 the group has grown to be Zambia’s leading technology service provider offering a range of solutions including client computing and enterprise business solutions with long standing relationships with leading OEM manufacturers across the ICT sector. NetOne owns and operates Zambia’s first Tier III carrier neutral data offering colocation services, infrastructure as a service and software as service. NetOne also owns and operates the Swish Pay platform enabling digital payments from consumer to merchant. NetOne has been at the forefront of business digital enablement and has a strong track record in deploying leading Software Solutions both off-the-shelf and bespoke depending on individual business requirements.

Purpose Of Job
The Assistant – Technical Manager is responsible for the development, implementation and maintenance of technological company systems and processes, including troubleshooting any potential issues. They are responsible for making key decisions that relate to continuous improvement within all areas of technical operations, and managing the teams that are developing materials

Main Duties Of Assistant Technical Manager
1. Leadership
• Lead and manage the Technical Team
• Coordinate and provide technical support to Technical team
• Manage and ensure adherence to Technological policies of the NetOne Group as well as manage a business continuity plan and disaster recovery site performance
• Provide training and mentorship to technical team and ensure buy in of the team to company values.
• Assist in the recruitment of team members and provide them with the necessary training to deliver expectations of the function in line with the company’s recruitment policy
2. Customer Interfacing
• Ensure business commitments to the customer are achieved in accordance with omitted technical compliance, quality and timelines
• Act as a key contact with customers who have technical issues
• Manage and Support the Data Centre technology infrastructure with to ensure SLA are met at all times.
• Support the Head – Technical services with managing relationships with Trade suppliers and solution providers both locally and international to identify most efficient and cost-effective solutions suitable for the business
3. Project Management
• Lead and manage project management technology deployments for implementation of core infrastructure, Enterprise and Data centre portfolios in line with the agreed project scope
• Conduct site surveys and advise requirements Proactive manage all projects
4. Reporting
• Ensure daily, weekly, monthly and quarterly reviews are carried out with regards to PCI Environment.
• Send daily and weekly reports to management.

5. Other Duties
• Monitor and Report on all technical activities and provide relevant management information for appropriate and timely decision making
• Provide insight and recommendations to management on the various elements of technology and resource management belonging to the technology division.
• Responsible for change management , service request and incident management
• Ensure all laid down procedures are followed
• Undertaking any other duties/tasks (as assigned) or responsibility required to ensure the achievement of the objectives of the job within the overall objectives of NetOne IT Limited.

6. Knowledge, Skills and Abilities
The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.
• Bachelor’s degree in information technology,
• Must have a minimum 6 years of working experience in the IT industry
• Excellent interpersonal and negotiation skills.
• Computer literate.
• Team player who is detail oriented.
• Able to operate with minimal supervision.
• Excellent communication and presentation skills.
• MUST HAVE a minimum 6 years of similar experience.
• MUST HAVE a valid driving license with 2 years plus driving experience.

Work Hours: 8

Experience in Months: 72

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.
• Send us your CV detailing your academic qualifications, professional qualifications and work experience. ONLY Short-listed candidates will be contacted for detailed CV’s and other requirements. You can email your CV to careers@netone.co.zm 

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